Overview
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 8500 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics has an opening for an Application Scientist located in the New York, New Jersey area.
The successful candidate will provide on-site applications support for proteomics and biopharma LC-MS customers to ensure highest level of customer satisfaction. This includes support for the complete integration of the LC and MS systems, and training to ensure that the customer can successfully utilize the system for the desired application
Responsibilities
- Following the initial installation of a new LC-MS system, provide on-site training, and demonstrate the complete solution for the customer’s application(s). Pro-actively follow up with customers to ensure customer's satisfaction.
- Maintain up to date knowledge of products and software tools. Communicate regularly with the factory and regional applications team to obtain timely information on new products, software and applications.
- Provide the necessary technical information during customer training courses to give the best possible customer support.
- Liaise with the Service Team for customer support issues, ensuring the completion of customer application-related inquiries and escalations as needed.
- Support the commercial Sales Team with advanced technical information and presentations on-site or via Webex to support sales cases.
- Regular travel to the Billerica, MA and San Jose, CA applications labs for training updates and to support pre-sales applications work, when available.
- Assist in the preparation of new LC-MS training materials and collateral.
- Provide remote technical assistance for questions relating to the LC-MS connectivity and to provide support regarding specific methods and workflows.
- This position requires extensive travel up to 80%.
Qualifications
- A minimum of 8 years of related experience with a Bachelor’s degree; or 6 years experience and a Master’s degree; or 3 years experience and a PhD
- Mass spectrometry, HPLC, proteomics and/or small molecule analysis experience
- Degree in chemistry/biochemistry or life/analytical science.
- Experience with all Bruker software products highly desirable.
- Experience with MS Office.
- Excellent communications and presentation skills.
- Ability to interact with customers and in-house staff, with varying levels of knowledge and technical expertise.
- Ability to prioritize in a rapidly changing commercial environment.
- Self-motivation, and a willingness to work with others toward a shared goal.
- Willingness to travel, as frequent travel is required.
At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $83,000.00 and $108,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position.
Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time, holidays, and more.
Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
