Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com.
As a
Customer Support Engineer you will provide expert technical advice in all aspects of fault-finding, software installation, and customer support in respect of the company’s products.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent and effective engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Professional in question can be
home based in Antwerpen's area for strong travel capabilities. The role will cover fully Belgian, Luxembourg territory, but occasional travel to remaining France, Europe, or Maghreb customers can be expected.
Responsibilities
Working as a member of the Service Team involved in the technical support of our Mass Spectrometer portfolio and dedicated accessories in the field of Clinical Diagnostic, duties will include:
- Familiarization with specific instruments to be able to facilitate support for customers and field-based staff
- Liaise with customers and colleagues and diagnose instrument issues to resolution or to identify further follow up work required
- Provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
- Accurately report and maintain timely and complete data submission into CRM system
- Carry out procedures necessary to validate systems to certifiable standards
- Provide technical input to the sales team in non-routine sales cases
- Assist Application team with validation and testing of Instruments
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out via remote diagnosis and field service support on customers’ premises abroad or at the factory.
Reporting
The position reports to the Regional Service Manager for Bruker Daltonics who will agree expectations, offer guidance as necessary, and provide framework support.
Personal
Qualifications
- outgoing and good at building relationships through inspiring trust and confidence
- a professional image and a very high standard of personal presentation
- self-motivation and a willingness to work with others toward a shared goal
- the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
- excellent at continual learning in a rapidly advancing technological area.
- be able to operate as a lone remote worker and to be able to prioritise workload effectively
Qualifications
- a tertiary level qualification in microbiology or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
- a solid technical or scientific background gained in industry or academia
- a current driving licence valid in Europe.
- no visa or other restriction preventing travel in the USA or EU
Skills And Experience
- Experience with Mass Spectrometers
- the capacity to take responsibility for remote support of sophisticated instrumentation and be able to successfully diagnose faults and communicate to end users when required
- ability to diagnose causes of malfunction and to actively resolve customers’ service problems
- good computer literacy, including familiarity with data system hardware and industry standard operating systems
- the ability to communicate effectively at all levels with good spoken and written French, Dutch, and English
Performance Management
The achievement of set objectives, training requirements, and further career development are reviewed annually.
