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Senior Field Service Technician

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Turkey

Offer summary

Qualifications:

4-6 years relevant experience in Field Service, Good communication skills and driver's license.

Key responsabilities:

Provide full range of technician support to large customers
Perform advanced maintenance and provide technical feedback on products
Manage subcontractor activity on complex installations
Identify and resolve systemic issues within the team, handle escalations

Diebold Nixdorf

10001 Employees

See more Diebold Nixdorf offers

Job description

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams are automating, digitising and transforming the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us and connect people to commerce in this important and rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

Provides the full range of Field Service Technician support to an assigned base of large / complex customers.
Takes complete ownership of the service call while on-site.
Performs advanced-level maintenance on all products.
Manages subcontractor installation and maintenance activity, including on complex installations.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve customer problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Handles issues escalated from Field Services team members.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Qualifications

Education or equivalent work experience required.
Minimum of 4 - 6 years of relevant experience or equivalent combination of education and experience in Field Service.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations