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PEGA RPA Support Engineer

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Part time

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Bachelor's degree in Engineering, 3+ years in PEGA RPA development, PEGA RPA certification.

Key responsabilities:

Set up Pega RPA environment
Monitor and troubleshoot RPA processes
Provide technical support to stakeholders
Maintain documentation for RPA support

Cognizant Information Technology & Services Large https://www.cognizant.com/

10001 Employees

See more Cognizant offers

Job description

Your missions

Job Description

Relevant Experience (Years): 2-4 Years

Technical/Functional Skills

Experience in PEGA Robotics Automation development , scripting and maintenance
Strong knowledge of PEGA RPA Studio , PEGA Runtime and Robot Manager
Proficiency in programming languages such as C#, .Net , Python is desired
Hands on experience in writing custom C# scripting for the RPA processes
Hands-on experience in developing Oracle PL/SQL scripting for reporting requirements
Working knowledge on monitoring tools like Splunk , log insight
Knowledge working in Azure cloud environment
Must have a PEGA RPA certification

Experience Required.

A Professional Bachelor's degree in Engineering, preferably Computer Science or Information Technology
Must have 3+ years of proven development experience working on live projects in PEGA RPA
Experience of working within an agile, continuous integration environment
Experience working with Healthcare domain is a plus
Experience working with JIRA and Kanban board
Good understanding of Process Design documents, technical design documents within the automation space

Roles & Responsibilities

Set up the Pega RPA environment (software installation, installation of related technologies such as Splunk/logging etc.)
Monitor RPA processes running on cloud platforms and ensure their smooth operation
Troubleshoot and resolve issues related to RPA processes in a timely manner
Assist in deployment of new PEGA RPA processes and updates to existing ones.
Provide technical support to end users and stakeholders, addressing their queries and concerns
Maintain documentation for RPA support activities, including incident reports, troubleshooting guides, and user manuals
Respond to and resolve incidents and service requests in a timely manner
Monitor application performance and implement performance improvements as needed
Assist with application upgrades, patches and maintenance activities.
Stay up-to-date with the latest developments in PEGA RPA technologies
Develop on-demand reports from production database
Work independently and conduct root cause analysis for recurring issues and recommend long term solutions

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.