Staff Software Engineer, Customer Information Automation

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The team:

The “Customer Information Automation” team leverages cloud-based architectural patterns, such as event-driven architecture and microservices, ensuring our partners and supporting systems have the information they need when they need it.  Speed, accuracy, and reliability are paramount for our success.

This is an opportunity to play a pivotal role in the evolution of our platform, driving forward-thinking solutions that will shape our future success.  You will work in an environment that values both technical expertise and leadership, where your contributions will have a significant impact on the team and the broader organization.

Join us, and be a part of an innovative team, strategic in its approach to solving complex challenges!

The role:

We are seeking a highly skilled and motivated Staff Software Engineer with a strong backend focus to lead the development and evolution of our platform. The ideal candidate will possess deep development expertise and architectural patterns such as event-driven architecture and microservices.  This role is crucial in our mission and to meet our lofty, future goals.

At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your own sense of curiosity, we hope you develop to another level with your skill set.

As a Staff Software Engineer you will:

• Work with the team to ideate, design, implement, and deliver impactful features iteratively to our customers
• Work with Product and Design to determine the shape and content of our roadmap looking ahead
• Identify and spearhead larger initiatives that are group-wide (or even department-wide) in scope
• Participate in code review and testing
• Drive engineering solutions to have consistent practices and reusable code
• Facilitate group discussions to determine the best solution to our customer’s problems
• Research, communicate, and advocate for the use of best practices within your team’s domain
• Breakdown and explain complex technical issues to both technical and non-technical audiences
• Mentor and coach junior teammates, helping them elevate their skills and careers

To be successful, you should have:

• Experience leading a team or a project and acting as a technical leader
• Passion for learning and continuous growth
• Excellent collaboration skills and an impeccable ability to communicate and listen to others
• A demonstrated level of software engineering experience in back-end architecture
• A proven track record of building highly scalable software
• Strong software design and architecture skills 
• Ability to ask a lot of questions, seek out new information and remain open to new ideas and perspectives
• Ability to self-serve, take initiative and find resources necessary to deliver a project or solve a problem
• Impeccable communication skills and a team player attitude
• Attention to quality and proven experience writing automated tests
• Ability to navigate ambiguity/uncertainty and prioritize accordingly

It would be really great (but not a deal-breaker) if you had:

• Experience crafting solutions using Ruby on Rails
• Experience with AWS, Docker, React, and SQL.

Our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS. If you have experience with some or most of these technologies, that’s great. We care more about your openness and ability to learn new tools.