Group Lead, Technical Program Management

ARE YOU AN ACCOMPLISHED LEADER WITH A TECHNICAL EDGE, READY TO INSPIRE AND ELEVATE A TEAM OF ELITE TPMS?

Then Jobber might be the place for you! We’re looking for a Group Lead, Technical Program Management to be apart of our Systems group! 

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The role: 

Reporting to the Director of Technical Program Management, the Group Lead, Technical Program Management will primarily manage a portion of our Technical Program Managers, working with internal stakeholders to build, support and maintain the operating functions within Jobber.  This role will work collaboratively with stakeholders across Jobber. 

The team:

The systems group works with the fundamental technology pieces that make up Jobber, Production Engineering, Frontend and Backend Foundations teams. We are always looking for ways to drive impact in how Jobber’s technology operates, and how we can continue to help Jobber scale sustainably.   We work closely with the Product team to ensure that changes are in the best interest of the customers we serve, and are always looking for ways to improve their experience.  Performance, quality, uptime, and speed to deliver quality code are some of the key pillars with which we look at our work.  We sometimes work across teams and across business silos within Jobber, and we look for solutions that will drive success across the whole organization, not just within our teams.

The Group Lead, Technical Program Management will:

• Facilitate, collaborate, maintain and ship the Roadmap for assigned focused areas, while connecting product, internal roadmaps and technical strategy for Jobber. 
• Ownership over the creative process of generating, developing, and curating new ideas.
• Discovering and understanding the connections between people’s day-to-day work, the overall product vision, technical strategy and scaling, and customers’ (internal and/or external) needs, you can prioritize building what matters to achieve product goals and initiatives.
• Manage strategic goals, initiatives, and required tech investment. 
• Mentorship: Balance coaching, feedback, and mentorship of your team to get better at their craft, and achieve their career ambitions. 
• Hold the team accountable to a quality roadmap that is delivered in a timely manner.
• Foster collaboration: Partner and collaborate with the respective leadership teams and stakeholders in the focus areas of your team. 
• Help drive large scale initiatives, with high amounts of change management.
• Have a close relationship to technology. You’re able to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members.
• Own cascading engineering metrics and goals for each team and their area of responsibility.

To be successful, you should have: 

• Demonstrated experience as Technical Program Manager or Technical Product Manager for an internal engineering team. 
• Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success.
• Dedicated management experience, managing people in an always-changing and often quick growth environment. Ability to provide feedback, advise and/or steer TPMs in the right direction based on business and user goals.
• A strong technical background that has allowed you to support interactions with engineering teams. 
• Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business. 
• Ability to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members.
• A data mindset. You look to data to define a problem and you also look to data to demonstrate success. You are energized by the ability to contextualize your work through various tools, systems and processes.
• A desire to collaborate. To deliver high-quality features as quickly as possible, you’ll need to partner with many different people and departments.
• Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.
• A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity.  

• Ownership. You are driven to do the right things for your work and are accountable for the outcomes of the Technical Program Managers that you lead.

Nice to haves: 

• Previous experience with systems teams, having worked in one or more areas (infrastructure, mobile or web front-ends, APIs, etc).
• Experience with integrating multiple disparate systems in a sustainable and maintainable way.