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Service Desk Specialist

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Slovakia

Offer summary

Qualifications:

Strong communication skills, Relevant consulting experience, Technical understanding of NiFi, Splunk, Elastic, Fault diagnosis capability, Fluent English and proactive communication.

Key responsabilities:

Provide 1st and 2nd level IT support
Troubleshoot and resolve issues
Document inquiries and interventions
Collaborate with technical teams effectively
Contribute to process improvement in Service Desk team

EPAM Systems Information Technology & Services XLarge https://www.epam.com/

10001 Employees

See more EPAM Systems offers

Job description

Description

See Yourself in this Role at EPAMWe are looking for an experienced Service Desk Specialist to join our team.

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Responsibilities

Provide first and second level support for all IT related issues and service requests, solving complex inquiries independently
Apply extensive technical knowledge in Apache NiFi, Splunk and Elastic to troubleshoot and resolve reported issues quickly and accurately
Document all inquiries, incidents and interventions carefully and accurately
Exhibit excellent customer service skills, ensuring high quality and professional interactions with all users
Collaborate effectively with technical staff and engineers to find solutions and handle escalated issues
Handle incident management, including tracking and escalating incidents and service requests
Be involved in continuous training initiatives to maintain and enhance your technical expertise in the technologies we utilize
Contribute to process improvement and drive efficient operations within the Service Desk team

Requirements

Strong communication skills with the ability to analyze and communicate requests clearly and succinctly
Relevant experience in consulting, with the ability to advise customers and solve problems
Sound technical understanding of Apache NiFi, Splunk and Elastic
Proven experience providing first and second level support
Excellent fault diagnosis skills, with the ability to quickly identify and resolve technical problems
Fluent English (written & oral) and proactive communication skills
Exceptional customer service skills
Rigorous documentation capabilities
Strong teamwork ethic
Demonstrated ability to manage multiple tasks simultaneously
Understanding of escalation channels and procedures
Commitment to continuous learning and development in the mentioned technologies
Readinnes to have business trips to Stuttgart

We offer

Opportunity to work in a fast-paced, agile, software engineering culture
Benefit program (5 weeks of vacation, 5 paid sick days, meal vouchers, cafeteria and recreation bonuses, reimbursement of glasses, contribution to pension fund)
Referral bonuses for recommended candidates
English language courses
Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more

Certain benefits and perks may be subject to eligibility requirements and may be available only after you have passed your probationary period.