Family Support Coordinator

Duties:

• Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment
• Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes
• Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
• Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
• Assists in scheduling appointments with a RN and participates in the appointment when possible
• Responds to inquiries from all stakeholders and provides education about the CYES program and associated program/services
• Provides case management services to support the plan of care
• Identifies appropriate referrals and community resources to support the plan of care
• Provides follow up to ensure consumers access community providers and resources included on the plan of care
• Follows all work instructions, policies and procedures in relation to the Project
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position