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Associate Policy Support Specialist - Spanish, US

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Hybrid
Contract: 
Full time
Salary: 
59 - 84K yearly
Experience: 
Junior (1-2 years)
Work from: 
New York (US)

Offer summary

Qualifications:

BA/BS degree, Fluent in Spanish and English, 1+ years supporting content moderation.

Key responsabilities:

  • Conduct investigations for policy compliance
  • Handle high-profile escalations
  • Support vendor teams with enforcement guidance
  • Improve operational efficiency via process enhancements
  • Provide feedback on workflows and policy design
Spotify logo
Spotify Music XLarge https://www.lifeatspotify.com/
5001 - 10000 Employees
HQ: Stockholm
About Spotify
Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 70m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience. Today, Spotify is the most popular global audio streaming service with 365m users, including 165m subscribers across 178 markets. We are the largest driver of revenue to the music business today.
See more Spotify offers

Job description

Logo Jobgether

Your missions

Spotify Trust & Safety is dedicated to crafting a platform that’s safe for users and creators and true to our values!

We are seeking an outstanding Associate Policy Support Specialist to join our growing APAC Policy Enforcement Operations team at Trust & Safety. This individual will support our day-to-day policy enforcement operations to include case review and moderation, responding to internal and external inquiries including high tier escalations, and maintaining a strong feedback loop among key cross-functional stakeholders in order to help ensure Spotify is a safe and positive experience for everyone. This person will help identify novel approaches to mitigate abuse in anticipation of a launch and work alongside our scaled operations team to bring a new workflow to maturity. 


What You'll Do
  • Conduct objective and timely investigations into reported content in queues to ensure compliance with Spotify’s policies.
  • Triage and handle high-profile and/or time-sensitive escalations, including communication with internal stakeholders.
  • Support vendor and operations teams through enforcement guidance and training.
  • Partner cross-functionally with policy teams and vendors to improve operational efficiency via process improvements, solving for root causes to complex cases. 
  • Provide feedback on workflows and support policy enforcement design.
  • This role may require some weekend or holiday coverage on an on-call basis.

    • Who You Are
  • BA/BS degree required.
  • Must be fluent in Spanish and English. 
  • 1+ years of experience in an operations role supporting content moderation. 
  • Passionate about building a safe space for our users and creators; has a strong understanding of the online safety landscape, especially as it relates to free expression.
  • Experience driving urgent and high-priority cases through process to resolution.
  • Strong stakeholder management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators.
  • Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences.
  • Strong project management skills; proven ability to lead multiple projects simultaneously across time zones. Able to facilitate critical conversations with ease and balance competing priorities.
  • Willing to learn new processes, develop recommendations, and teach others. 
  • Standout colleague with the ability to operate autonomously.
  • Fast learner and thrives in a fast-paced environment.
  • Experience working with sensitive, disturbing content.

    • Where You'll Be
  • This role is located in New York, New York and will require 1-2 days per week in the office.
    • The United States base range for this position is $59,100-$84,429, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays.

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Industry :
    Music
    Spoken language(s):
    Check out the description to know which languages are mandatory.

    Hard Skills

    Sales EngineeringTechnical Consulting

    Soft Skills

    • open-mindset
    • verbal-communication-skills
    • Public Speaking
    • Team-Oriented
    Are you interested?
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