Spanish Bilingual Call Center Representative | Communication Assistant

Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.

CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For nearly fifty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.

CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals.

See what others have to say about CSD Contact Centers: Telephone Relay Service click here

Benefits:

• Opportunity to work from home
  **Must meet qualifications to work from home
• Starting wage of $14.00 per hour
• $15.50 per hour after completing training and passing a Spanish fluency test
• Hiring for full-time & part-time positions
• Eligible for salary increases twice a year
• Paid time off (for all employees)
• Employee Assistance Program (available immediately, no employee cost)
• Employee rewards for good attendance and performance
• Student loan forgiveness eligibility (due to non-profit status)
• Downtime is YOUR time

Knowledge, Skills, and Abilities:
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies

• Excellent communication skills
• Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
• Ability to read text aloud from a computer, listen to spoken words, and transcribe to text on a computer
• Excellent grammar and spelling
• Ability to learn and understand complex computer communication software, shortcuts, and command functions
• Ability to work in a fast-paced environment
• Ability to adapt to schedules influenced by call volume fluctuations

Qualifications

• Fluent in Spanish and English
• A minimum of a High School Diploma or equivalent
• 18 years of age or older
• Typing Speed of 45 words per minute with 90% accuracy to qualify for training
• Ability to type at 60 words per minute with 95% accuracy to graduate training
• Excellent customer service experience and a relaxed/calm demeanor
• Ability to work various schedules including weekdays, weekends, evenings, and holidays
• Must be able to pass skill assessments administered by a local recruiter

Work From Home Requirements:

• Private and quiet office space with a closed door
• Hard-wired internet connection via ethernet cable (cable provided by CSD)
• High-speed internet connection (3.0 MG download; 1.2 MG upload)

Residency Requirement: Candidates for this role must live and work in Texas.

Applicants who may need reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to People & Culture.

Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.