Support Engineer, SAP IS-Utilities ABAP

About Rimini Street, Inc. 

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Position Summary

The role of the Support Engineer, SAP IS-Utilities ABAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.  The role of the Support Engineer, SAP ISU ABAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

We are actively seeking a Support Engineer, SAP IS-Utilities ABAP. This is a remote position and can be based anywhere in Brazil.

Essential Duties and Responsibilities

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.
• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD and Others to ensure a consistent experience to the various users on the client's side.
• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.
• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.
• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.
• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.
• Other job-related duties and responsibilities may be assigned from time to time.

Experience

• 5+ years’ experience in the field of ABAP and FIORI programming and SAP ISU modules
• 2+ years knowledge of SAP systems such as FI/CO, MM and SD is also required
• Prior experience in object-oriented programming, ABAP lists and other related fields
• A track record of successful bug free codes written for clients
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules
• Knowledge of maintenance/patching mechanics and SAP architecture.

Skills

• Good analytical and problem solving skills in order to carry out their daily functions effectively.
• Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Fluency in both English & Portuguese is required
• Attention to detail and the ability to learn quick
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Education

• Bachelor’s degree in computer science or related field or equivalent experience.

Why Rimini Street?  

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.  

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.   

Rimini’s target pay for each position is available upon request during the applicant’s Interview process. 

Benefits for US employees include: 

• Medical, Dental, and Vision insurance 
• Disability insurance  
• Paid Parental Leave 
• 401(k) program 
• Generous Paid time off (PTO) 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.  

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:  

• Company 

• We dream big and innovate boldly.   

• Colleagues 

• We work with extraordinary people who create a culture of mutual respect and collaboration.  

• Clients 

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  

• Community  

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. 

Accelerating Company Growth 

• Nasdaq-listed under ticker symbol RMNI since October 2017  
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies 
• Over 2,000 team members in 23 countries  
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/   

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com  

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.