Offer summary
Qualifications:
15+ years in client success/account management, with 10 years of leadership experience., Strong knowledge of healthcare administration, benefits, insurance, technology, or related fields..
Key responsabilities:
- Lead Client Success team to drive engagement, performance, renewals, and upsells.
- Evaluate and improve client success operations, processes, metrics, and performance.
- Mentor team members, manage account activities, and resolve complex client situations.
- Collaborate across functions to deliver strategic impact and quality outcomes.
- Promote perpetual change and continuous improvement within the organization.