Technical Support Specialist

Specialists! We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can’t wait to virtually meet you, apply today! 

Location: Remote

The position: 

Our team is looking for a full-time Technical Support Specialist to assist our customers with any issues they may be having with their web hosting services.

In this position you will: 

• Troubleshoot the technical problems of our web hosting customers through inbound calls, chats, and tickets.
• Learn from your peers and teach what you’ve learned to others in our collaborative environment.
• Walk customers through the setup of email, cPanel, and FTP clients.
• Continue to build and grow your technical skillset with our great internal tools and trainings.
• Be 100% focused on helping customers - so no sales or upselling.
• Not rely on scripts. We are real people, and we have real conversations with our customers. 

So what are some of the things we are looking for?

• English fluency is required. Must be able to communicate with US-based customers.
• Willingness to learn and grow to higher-level technical roles.
• A helpful attitude and friendly disposition.
• Knowledge of Linux. 
• Experience creating or hosting websites and a working knowledge of cPanel is preferred.
• Technical problem-solving skills.
• Experience in a helpdesk or call center environment is preferred.
• Ability to explain technical solutions in layman’s terms. 

Why should you apply:

At InMotion Hosting you build meaningful relationships in a fun environment that supports your growth not only in the office but virtually as well. Our team of ambitious learners creates, innovates and helps others. Come grow with us!

• The possibility of profit-sharing twice a year
• Medical, dental, vision, short and long-term disability, life insurance, and 401(k) plans Plus 401(k) matching opportunities within the United States
• Paid time off and company-paid holidays
• Free VPS hosting
• Additional paid time off to volunteer in your community
• Reimbursement for tuition, certifications, or professional memberships
• Opportunities for professional growth through career coaching, job shadowing, peer mentoring, and company-wide trainings
• Corporate discounts
• Recognition for your years of services
• Wellness initiatives

You can see more information about our company culture and our current products and services by following these links: 

• Meet the Founders of InMotion Hosting
• Why Work Here
• What We Offer Our Customers

Please submit your application, cover letter, and any additional information in English.

The pay rate for this position is $18+ hourly plus additional performance bonuses.