Team Leader - Customer Service

Work Flexibility: Hybrid or Onsite

We are currently recruiting a Customer Service Team Leader to join our close knit team providing leadership, management and development of our customer service phones team.

We are open to anyone with leadership experience from any customer facing role (Retail, Hospitality, Customer Service). This role can be based in Brisbane, Melbourne, Sydney or NZ with great work from home flexibility. 

Who we want:

• Team players – Build strong relationships, exhibit excellent communication skills, and motivate others to achieve great outcomes.
• Detail-oriented – Your keen attention to detail will be crucial in this role.
• Fast-paced environment – Embrace the need for continuous energy and drive.
• Problem-solving – Be the go-to person for finding solutions when challenges arise.
• Make healthcare better! – Each day presents an opportunity to develop expertise in the medical device industry and contribute to improving patient care.

Key Responsibilities:

• Provide leadership, management and development specifically to the phones customer service team and function
• Ensure the phones customer service team meets or exceeds the service demands of internal and external customers. This includes maintaining regular contact with customers to ensure clear knowledge of requirements
• Provide service excellence within a framework of expense management guidelines
• Initiate, lead and drive initiatives and process improvements within Customer Service and the wider Operations division
• Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes
• Implement productivity and efficiency improvements which minimise the requirement for the incumbent to perform daily customer service tasks

Skills & requirements: 

• Passion for leading and developing others with experience in a leadership role
• Highly developed customer service skills and ability to problem solve
• Strong communication skills and ability to partner with a diverse range of internal and external customers
• Ability to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite)

Culture & Benefits:

• Join one of Australia’s Best Places to Work
• Multiple financial benefits including health care, financial wellbeing, insurance benefits. 
• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Days
• Being part of one of the world’s largest and most recognizable brands.
• Excellent team culture – we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to our career and self-development program from day one
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

If this sounds exciting, apply today!