Offer summary
Qualifications:
Bachelor’s degree in Business/Management, Accounting or similar field., 3+ years of experience in a customer call center, with at least 1 year in a management role..Key responsabilities:
- Manage and lead Tier I and Tier II support teams.
- Ensure team meets customer expectations.
- Create and implement process improvements for customer satisfaction.
- Onboard and train new team members efficiently.
- Manage escalations to development and report accordingly.