About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Accolade's Government Solutions Department is currently recruiting for a Full Time Autism Focused Care Coordinator.
Applicant will be required to work 2 days a week in one of the closest office location (Seattle, WA; San Francisco, CA; Houston, TX; El Paso, TX; and Plymouth Meeting, PA).
If you have worked with pediatrics patients with special needs and passionate about researching and finding resources for patients/members, we have the right opportunity for you.
Role Overview
As an Autism Coordinator (AC) reporting to an AC Manager, you will become a trusted go-to resource for TRICARE beneficiaries enrolled in the Autism Care Demonstration (ACD). In this role, you will collaborate and oversee the assessment, planning, facilitation, and care coordination for your families. Autism Coordinators are dedicated advocates for our ACD families, you will be the first person the beneficiary interacts with as you introduce them to the ACD program. You will partner with Autism Service Navigators to identify barriers to care, finding providers, resources and available services to support them. You will help guide them through their autism journey and ensure they have all needed resources to achieve their optimal clinical outcomes.
A Day in the Life
• Maintain the highest level of confidentiality and compliance protecting our beneficiary’s information
• Provide caring, effective and professional communication with our ACD families, providers and managed care support contractors via telephone, digital messaging, email and fax
• Initial Outreach – Make initial calls to new beneficiaries welcoming them to the program, helping them understand and meet TRICARE and ACD Requirements, understand immediate needs
• Accurate and complete documentation
• Gain a holistic view of who our beneficiaries are, understand what’s important to them and provide information so they can make an informed decision about their healthcare
• Critical thinking and problem solving in support of our team and our beneficiaries needs
• Care coordination – Interacting with a beneficiary’s providers to help ensure alignment and resolve issues as they arise as well as partnering closely with the families Autism Service Navigator.
• Perform searches for providers, and national and local resources requested by our beneficiaries and returning the results in a timely manner
• Promote an atmosphere consistent with our Accolade culture and foster a team environment that promotes transparency, accountability, and trust
• Having an open mindset, willing to accept coaching and feedback
What we are looking for…
• Associate’s degree, bachelor’s degree preferred
• 3+ years of experience in customer service, call center, or comparable industry
• Experience with Microsoft Office (Word, SharePoint, PowerPoint)
• Passionate about providing a world class beneficiary experience.
• Ability to listen, talk and type all at once through multi-channel communications
• This role involves telephonic and digital interactions with beneficiaries, requiring strong communication skills and organization in a high-touch telephonic and remote environment
Benefits
• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA
• 401(k) Retirement Plan with matching employer contributions
• Hourly Vacation Time Off
• Generous Holiday Schedule + 5 floating holidays
• 18 weeks of paid parental leave
• Subsidized commuter benefits programs
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
• 1 Volunteer days per year
• Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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