Senior CPQ Product Owner

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify seeks a Senior Salesforce CPQ Product Owner to partner with business units, technology, and support teams to facilitate product development. This role partners with other Product Owners within Business Systems and directly interfaces with engineering, QA and operations experts to represent the voice of the customer/user and is responsible for defining, documenting and clearly articulating requirements to the delivery team. 

Responsibilities:

• Partner with the Product, Marketing, and Sales teams to define and prioritize the product vision and strategy for CPQ functions, including base product pricing, promotional pricing, and advising on implementation of quoting and selling strategies

• Collaborate with Product, Sales, and Marketing leadership in articulating a product roadmap, deploying new features, improvements, and bug fixes based on business feedback, priorities, and enterprise goals

• Act as a subject matter expert on CPQ systems design and standard processes

• Lead the creation of functional specifications in collaboration with product management and engineering teams. Communicate effectively to participate in managing product development and delivery within the Scrum team

• Work closely with development and system administration teams to develop process and technical solutions, while ensuring product features are delivered on time and meeting high-quality standards with appropriate documentation and controls

• Work with project teams to build and manage product documentation, organizational change management needs, training plans, and other supporting materials

• Manage small projects that align to your product and needs of the organization.

• Prioritize and refine backlog and work with engineering to design and build the product

• Collaborate with Business Analysts to create IT requirements to drive changes and enhancements in user story format

• Establish and monitor performance metrics, providing related reporting to product management and executives to communicate project status

• Act as subject matter expert for product configuration and CPQ, which could include interfaces to authorization, settlement, internal servicing systems, and merchant-facing applications

• Conduct research and respond to questions in regards to system functionality. This function will support new development initiatives as well as bug fixes and system patches

• Solidify requirements by analyzing documentation, hosting interviews and conducting research

• Work with engineering to work within, refine and improve agile process

• Support, create, open and sponsor projects related to improvements/enhancements in area of ownership (both technical and business related). This includes the creation of business requirements and user stories

• Plan, facilitate, and monitor User Acceptance Testing (UAT) for all initial implementations, future improvements, and system upgrades

• Monitor and Identify production and integration issues within CPQ, related applications and across systems that may impact quoting processes, including but not limited to requirements or already deployed solutions

• Resolve production issues escalated by product support teams

• Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans

• Understand company strategy and ensure our technology stack aligns with current and long-term goals

• Collaborate with other Business Systems Product Owners (e.g., Sales and Service, Marketing, etc.) to identify potential changes to upstream or downstream processes that impact financial transactions, statements, and reporting

Required ​Experience and Skills of the Senior CPQ Product Owner:

• Previous knowledge of CRM, CPQ, ERP, Customer insight and Workforce management tools

• Bachelor's degree, preferably in information services, information technology, computer science, business or related area

• Minimum of 5 years of recent experience as a Business Analyst / Product Owner.

• Experience working in Agile development environments required

• Ability to contribute effectively within a fast paced, fluid environment

• Strong written and verbal communication skills to enable successful communications and interactions with a wide audience: IT, development, product management, operations, account support, vendors/partners, customers and management with a mix of in person, remote and offshore team members

• Demonstrated ability to successfully manage multiple projects with limited management oversight, including timelines, tasks, teams, group dynamics, etc.

• Ability to work across several lines of business to achieve long term organizational goals

• Critical thinking with strong analytical and problem solving skills

Preferred Skills of the Senior CPQ Product Owner:

• PMP certification

• CSPO certification

• Experience in K-12 public or private school

• Salesforce Certified Administrator 

• Salesforce Certified CPQ Specialist

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross annualized salary range for this role is $145,000 - $155,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.