Consultant - Readiness Services (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

A Readiness Services team member within CrowdStrike Services is a key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. As a member of the Retainer Management team, you will serve as a liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer. 

• Do you have experience managing relationships with cybersecurity managers and executives across a range of industries and company sizes?

• Have you previously advised clients on their cybersecurity priorities, strategies, and objectives?

• Do you enjoy building strategic relationships with customers, developing success plans, and assisting Sales team members with renewals?

• Are you passionate about supporting customers as they prepare for incident response with CrowdStrike?

• Are you a true hybrid professional with strong understanding of customer needs and a proven technical foundation? 

• Are you eager to help drive business development activities on a growing team?

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What You'll Do:

• Act as an advisor and relationship manager for Incident Response retainer customers.

• Execute regular coordination with retainer customer through welcome calls, customer Check-Ins and QBRs, and post-engagement wrap-up sessions.

• Help clients integrate CrowdStrike Services into their roadmaps, build use plans for retainers, scope engagements, and schedule service delivery.

• Help orchestrate overall relationships with key Services customers

• Coordinate closely with Sales team members to develop in-depth understanding of customer strategies and initiatives and serve as a key advocate for CrowdStrike Services as enablers of customer success.

• Engage with CrowdStrike Services leadership and other internal stakeholders to develop processes and maintain business operations for new and legacy Readiness Services functions.

• Cement yourself as a trusted/strategic advisor with customers and drive continued value of our services and products.

• Advocate customer needs/issues cross-functionally within CrowdStrike and manage customer concerns.

• Maintain technical and operational knowledge of the CrowdStrike Services and products.

• Support the team’s objective of providing consistently exceptional service.

What You'll Need:

• 3+ years’ experience in some combination of: incident response service management, relationship management for retainer customers, cybersecurity sales, and/or cybersecurity advisory consulting services.

• Experience with building and growing strategic relationships with customers, specifically focusing on executives, program leads, and key program managers.

• Experience in customer-facing project management with a keen eye toward customer service.

• Demonstrated ability to excel in a fast-paced professional services environment – including balancing competing priorities while still maintaining focus on details.

• Experience in technical and creative problem solving, coupled with the analytical expertise to develop and oversee business processes.

• Excellent client management skills

• Exceptional oral and written communication skills

• Strong business acumen

• Ability to foster a positive work environment and attitude

• Ability to travel up to 15% of the time

#LI-AC1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

Right to Work