Provider Growth Lead

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission - and our passion - is to improve the lives of the members we serve and be the ideal partner for our providers.

Lucet's unique combination of people and technology has proven to optimize access to behavioral health care providers and increase a health plan's ability to connect members to quality care. With the industry's largest network of care navigators and technology powered by more than six million assessments and more than 20 years of data, Lucet is the only solution proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than five days on average, and often as little as one day.

Our members, providers and partners fully entrust us to deliver outstanding quality care through coordinated behavioral health services, employee assistance programs, organizational consulting, student well-being programs and more.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Job Summary

The Provider Growth Lead responsible for driving provider adoption of the Lucet Navigate & Connect platform and expanding provider network participation for health plan partners across assigned markets. This position is responsible for cultivating and nurturing positive relationships with providers and ensuring a seamless provider onboarding experience. In addition to these core functions, the Provider Growth Lead supports team process improvements, collaborates with cross-functional teams, tracks provider feedback to inform product development, and contributes to the development of marketing and education materials to foster provider engagement and network expansion.

Essential Functions

• Perform high-volume provider outreach, facilitating initial contact and onboarding processes for providers and creating a streamlined and exceptional experience. Deliver on vision of being "Provider Partner of Choice" by achieving industry leading metric performance for onboarding.
• Complete provider demos for the Navigate & Connect platform and provider program and ensure creation of accurate provider and practice accounts.
• Drive network growth for partner health plans by increasing provider network participation to meet network adequacy targets.
• Develop and nurture positive relationships between providers, Lucet, health plans and internal stakeholders.
• Assist in lead generation efforts, aligning with inbound marketing campaigns, and effectively assess prospect needs to drive provider sign-ups for the Navigate & Connect platform and the Navigate & Connect Provider Program.
• Contribute to the development of compelling marketing and education materials that effectively drive provider awareness, engagement, and increased participation within the Navigate & Connect platform.
• Monitor and analyze provider feedback to share with internal and external audiences to inform and improve product and engagement strategy.
• Identify areas of continuous improvement within internal processes and systems that directly impact providers, propose effective mitigation strategies, and actively support the implementation of improvements.
• As necessary, serve as a representative of the Provider Growth team in internal and external meetings. Travel is required up to 10% of the time.
• Adhere to Lucet's Mission Statement, Core Values, Code of Business Conduct and Compliance Program.
• Complies with all Federal and applicable State laws and Lucet policies regarding privacy, confidentiality and security of health information and other designated information.
  
  
  

Required

Job Qualifications

• Bachelor's degree
• 3+ years of account management or client relationship experience
• Demonstrated experience in working with healthcare providers
• Experience with CRM software, such as Salesforce, Hubspot, or Zendesk
• Must be available during business hours, 9 am - 5 pm, and available for occasional travel
  
  
  

Preferred

• 3+ years of client-facing/sales experience, preferably in behavioral healthcare
  
  
  

Key Competencies:

• Ability to quickly establish credibility and build new relationships
• Highly organized and thrives in a results-oriented environment
• Excellent verbal and written communication skills
• Strong interpersonal, organizational, and communication skills
• Detail-driven, self-starter, and able to work independently in a remote environment
  
  
  

Working Conditions

• Work is performed indoors in a typical office environment, home office or on-site office
• Frequent use of telephone, computer and other office related electronics
• Must be able to constantly remain in a stationary position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
  
  
  

Salary and Other Compensation:

The starting salary that Lucet reasonably expects to pay for this position ranges from $60,000 - $78,000 annually, depending on circumstances including an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

This position is eligible for a bonus in accordance with the terms of Lucet's incentive plan based on both company performance and individual performance. 

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical, Dental, Vision, 401(k) with competitive employer match, company paid life and disability insurance, company paid gym access, tuition reimbursement, parental leave, PTO (vacation, sick and volunteering), Remote Work.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.