Offer summary
Qualifications:
3+ years of experience in computer, server, and network troubleshooting, Certifications: MCP, MCSA, CCNA or similar.
Key responsabilities:
- Resolve escalated service tickets efficiently.Collaborate with clients to solve technical problems.
- Analyze existing systems to recommend changes.Configure customer networks.Develop, maintain, implement all system components.
- Troubleshoot network performance issues.Recommend upgrades, new applications & equipment.
- Log completed work.Update support documentation for future troubleshooting efforts.
- Provide support for special projects.