Offer summary
Qualifications:
Educational background in business informatics, mathematics/statistics, or related field., Proficiency in ITIL, ServiceNow, Tableau, Excel..
Key responsabilities:
- Identifying and analyzing KPIs to improve service desk quality.
- Developing dynamic dashboards using Tableau for KPI monitoring.
- Providing data-driven insights for IT support improvements.
- Ensuring consistent reporting standards and operational stability.
- Supporting departmental projects by delivering impactful reports.