Enterprise Implementation Manager - Remote

WHO WE ARE

Pallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $21 million in funding from investors, including Bain Capital Ventures and Bessemer.

Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. We've eliminated data entry, integrated warehouse management, automated billing processes, and more. At Pallet, we provide end-to-end logistics visibility, control, and optimization. Our TMS and WMS offer the tools to enhance logistics operations, reduce costs, and improve customer satisfaction with faster and more reliable delivery times for logistic providers.

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet.

! This role is a US based remote position

ABOUT THE ROLE

As an Enterprise Implementation Manager you will be the primary point of contact for Pallet’s largest customers. You will run the process internally and ensure that all parts of a go-live is tracked including data migrations, training, product gaps, integrations, and more. You will be responsible for mapping the core workflows of the customer in their current system and documenting how you’ll achieve them in Pallet. You will work with trainers and mid-market implementation managers, to execute on the training program that you create. 

Someone in this role should be organized, have a strong ability to engage with customers and handle hot accounts, understand operational workflows, and lead a team internally to execute on complex implementations with external stakeholders.

SOME THINGS YOU MAY BE WORKING ON

• Manage end-to-end integration of TMS and WMS for Pallet’s largest clients, ensuring seamless system transitions.
• Analyze and tailor operational workflows to enhance efficiency and alignment with Pallet’s solutions.
• Develop and execute comprehensive training for clients, ensuring effective use of Pallet’s platforms.
• Oversee data migration processes, maintaining integrity and compatibility between systems.
• Serve as the primary point of contact for issue resolution, managing escalations and maintaining project timelines.
• Maintain regular communication with stakeholders, including C-suite executives, to ensure alignment and satisfaction.

YOU HAVE

• Over 6 years of experience in roles such as Project Manager, Professional Services Manager, Senior Implementations Manager, or Consultant.
• Proven track record of managing complex, multi-month software implementations for user bases exceeding 100.
• Skilled in training large groups on complex software systems and quickly grasping technical concepts like APIs and EDIs.
• Comfortable in technology-driven environments, effectively translating technical language for diverse stakeholders.
• Demonstrated ability to work with C-suite executives, de-escalate conflicts, and resolve issues.
• Strong organizational and analytical skills, capable of understanding and documenting operational workflows, optimizing processes, and creating tailored training materials.
• Proficient in managing multiple priorities, maintaining high performance under pressure, identifying service gaps, and collaborating on solutions to improve customer experiences.

NICE TO HAVES

• PMP, CAPM or other project management certifications 
• Implementing supply-chain software systems 
• Start up experience 

SELLING POINTS

• Leadership Opportunities → Set standards and lead team expansion as one of the first in this role, with significant leadership potential.
• Career Growth → Advance your career in our fast-paced startup environment that offers challenges and learning opportunities. 
• Innovative Culture → Excel in a culture that values innovation and experimentation, ideal for proactive individuals.
• Direct Influence on Client Success → Impact client outcomes directly, seeing the immediate effects of your work and how we scale and build the product.

OUR CULTURE

⚡Pallet, nestled in the vibrant heart of San Francisco. We are more than just a workplace; we're a community where transparency thrives, and we embrace a collective spirit when it comes to problem-solving. 

🚀 Our team is a diverse tapestry of top talent, with experience from companies like Ramp, Scale AI, Watershed, Rippling and a multitude of FAANG ex-employees. Their passion fuels our collaborative and industrious culture. But hey, we're not all about work—monthly happy hours, weekly paid dinners, and leisurely coffee strolls through bustling streets of the city are just a taste of the fun we add to the mix.

OUR BENEFITS

• 🩺 Health, Vision and Dental benefits 
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits if you live in SF 
• 🚘 Fully covered uber ride home if you ever have to work late in the office 
• 🏡 Remote office home stipend 
• 🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ 
• 🍲 Company paid dinners on Tuesdays and Thursdays in the office 
• 🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷

POSITION'S COMPENSATION RANGE

$115,000-135,000 plus equity 

Our company Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.