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D365 Trade and Logistics Senior Consultant - Client Services

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

5+ years experience in Microsoft Dynamics 365 and AX 2012, Bachelor's degree in IT or related field, Microsoft Certification in Dynamics 365.

Key responsabilities:

Troubleshoot and resolve client support issues
Review and track work updates, escalate when needed
Provide solutions training, maintain documentation
Lead client status calls, assist in project delivery
Stay up-to-date with D365 updates and mentor team members

Argano Large https://www.argano.com/

1001 - 5000 Employees

See more Argano offers

Job description

Job Description

Required Qualifications, Experience, & Skills

Five (5) + years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance
Working knowledge and expertise in Warehouse and Production management, and related business processes
Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024)
Bachelor’s degree in information systems management, Computer Science, or related experience
Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones
Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion.
Strong analytical and problem-solving skills.
Strong interpersonal and communication skills
Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
Effective multitasker who can work on a variety of issues at the same time

d Esirable Qualifications And Experience

Bachelor’s Degree in Information Systems Management, Computer Science, or related field.
Demonstrated ability to work in a constantly changing environment with limited direction.
Ability to ‘get things done’ across the breadth of own organization.
Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management
Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure

Key Responsibilities

Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions.
Review inbound cases
Actively follow-up on and track updates on work from clients and internally
Ensure progression of activities and communicate status & Escalate issues as needed
Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system
Provide solution training to clients and internal team members
Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives
Lead client Status calls weekly to share updates and align on priority
Assist in project delivery work as required
Manage clients' implementations and environments, including
Routine Microsoft one-version update coordination
Code deployment oversight
Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting
Complete quarterly Client Care initiatives
Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients
Mentor associate team members
Should be open to work in different shifts (time zones) as needed.

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.