Social Media Community Manager (esports) at TruePoint Communications

We’re seeking a community manager with a passion for gaming and esports. This position is part of a community management team for a global client.  Our team handles community management focused on managing daily conversations related to high-value service issues, products, events and pop culture relevant to the client, including actively engaging in esports campaigns and sponsorships. The ideal candidate is proficient in social media community management, a passionate gamer, enthusiastic about community interaction and comfortable in digital environments.

Responsibilities include identifying organic social media interactions, protecting brand reputation and conducting proactive engagement across a variety of social networks, including Twitch, Reddit, Instagram, Facebook, X, TikTok and LinkedIn. You will be responsible for providing comprehensive counsel to clients, delivering excellent service and taking initiative on problem-solving that includes anticipating business needs. This role includes an alternative work schedule to meet the demands of social media conversations that take place outside of traditional work hours and is fully remote. 

IMPORTANT: Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays.

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Texas or Florida.

TruePoint is one of the leaders and pioneers in community management and social media care. We are a motivated team of communications experts who solve complex challenges and generate meaningful results. Come join our growing team!

 Responsibilities  

• Identify and engage with audiences through positive interactions on social.
• Monitor social media activities closely, identifying trends in client and competitor conversations. Collaborate with managers to spot emerging themes.  
• Identify and respond to fan comments and questions during livestreams to create a sense of community and loyalty.
• Write flawless messaging and real-time content to achieve clients' social media objectives.  
• Contribute to developing, executing, and presenting social media strategies, campaigns, and performance reports.  
• Respond promptly and effectively to customer inquiries across social media.
• Deliver timely, flawless reports after monitoring and during critical periods.  
• Keep account leaders and clients informed with regular updates, ensuring alignment with objectives.  Identify opportunities to streamline internal processes and implement improvements.  
• Participate in the development of agency and client processes, including training materials and case studies.  
• Maintain accurate daily time records and efficiently handle monthly expense reporting.  

Qualifications  

• 2-5 years of experience in community management is preferred. Additional experience in managing online communities and forums in the gaming space or social media industry is a plus. 
• Livestream moderation experience with a proven ability to manage and engage with players in a fast-paced, dynamic environment.
• Experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus. 
• Ability to work a flexible schedule (a combination of nights, weekends, and holidays).
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills, including the ability to work effectively in cross-functional teams.
• Proven ability to manage multiple priorities and deadlines while maintaining high-quality output.
• Adaptability and continuous learning to stay up to date with industry trends and technologies.
• Demonstrated ability to collaborate, build relationships, and influence others.
• Functional understanding of multiple social media platforms.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.