Director of Content Strategy / Information Architecture

We are looking for a lover of content, a strategic thinker who understands the content needs and models of today’s enterprise. As the Director of Content Strategy at Tahzoo, you will be engaged with our Fortune 500 clients around their content needs at every level and serve as the liaison between Tahzoo clients and our technology team. The ideal candidate is comfortable presenting to the board room and can get up on the white board in a client meeting to help the team think through content strategies and workflow issues.

What You’ll Be Doing:

• Develop, extend, and lead a content architecture capability responsible for the continued maintenance and refinement of Tahzoo’s DITA implementation, including content models, templates, usage guidelines, training, and content architecture review and change control processes.
• Provide consulting services around ECM (Enterprise Content Management) and BPM (Business Process Management) solutions, AI and LLMs.
• Perform necessary business and system analysis to gather all pertinent data related to content issues for Tahzoo clients.
• Work with clients and business domain experts to plan, develop, deploy, document, and support CMS and Process Improvement solutions, AI and LLMs.
• Work closely with Tahzoo engineers to understand and manage BPM strategies, policies, governance and information architecture recommendations.
• Identify content-related business requirements and work with the client and Tahzoo teams to develop a strategy to deliver business results.
• Identify opportunities to improve support processes through automated utilities; design and implement solutions.
• Provide technical guidance and advanced training to clients who interface with Tahzoo-architected systems.

Requirements

• At least 4 years' experience in an Information Architect and or Content Strategy role, ideally in a professional services or agency environment
• Demonstrated working knowledge of DITA
• Working knowledge of LLMs and CMS systems
• Strong understanding of content types
• Proven ability to create detailed content models
• Excellent communication and presentation skills and strong problem-solving capabilities

Salary range: $110-160k

Compensation will be determined based on your level of experience.

About Tahzoo:

Experiences matter.

As the architects for the experience age, Tahzoo crafts memorable moments for our clients’ customers. We’re in the relationship business — solving customer experience problems for Fortune 500 companies around the globe. With deep technology chops and all the marketing, data, design and content skills you can imagine, we help our clients grow closer to their customers every day.

We want your career at Tahzoo to be equally inspiring — transformative, even. We’re not only committed to client success; a company worth caring about comes from an equal commitment to caring for employees. We believe that the strength and quality of those relationships propel us forward, as a team, and as individuals. You’re invited to work alongside other ‘smart and happy’ professionals as you serve as a change agent at one of the fastest growing companies in the US.

Join us in changing the world, one experience at a time.

Tahzoo is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.