Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Overview: We are seeking a highly motivated SAP Public Cloud SD Consultant to join our AMS team. The consultant will be responsible for providing ongoing support, enhancements, and optimization of SAP S/4HANA Public Cloud Sales solutions for our clients. This role requires a deep understanding of sales processes, SAP technology, and excellent problem-solving and client-facing skills.
Key Responsibilities:
- Provide day-to-day support for SAP S/4HANA Public Cloud Sales modules, including Order-to-Cash, Sales Order Management, Billing and Invoicing, and Customer Relationship Management (CRM).
- Monitor and troubleshoot system issues, resolving incidents and service requests in a timely manner.
- Perform root cause analysis for recurring issues and recommend long-term solutions.
- Implement system enhancements, configuration changes, and updates based on client requirements.
- Collaborate with clients to understand their business processes and identify opportunities for system improvements.
- Manage change requests, from gathering requirements to testing and deployment.
- Provide training and support to end-users to ensure they are effectively using the SAP system.
- Maintain comprehensive documentation of system configurations, processes, and support activities.
- Stay current with SAP S/4HANA Public Cloud updates and best practices, and recommend relevant changes to clients.
Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Proven experience with SAP S/4HANA Public Cloud solutions in an AMS role.
- Strong understanding of sales processes and practices.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- SAP certification in Sales (preferred).
- Experience with incident management, change management, and root cause analysis.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Skills:
- Experience with SAP Fiori apps and UI5.
- Knowledge of SAP Activate methodology.
- Familiarity with SAP Best Practices for S/4HANA Public Cloud.
- Proficiency in ITIL processes and principles.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
