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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Work from:

United Kingdom

Offer summary

Qualifications:

4+ years in Customer Success and/or Account Management, Background in big data, privacy, data governance, or information security.

Key responsabilities:

Manage customer relationship, risk, revenue
Advocate for customer needs within BigID
Identify risks, drive renewals and improvements

BigID Computer Hardware & Networking Scaleup https://www.bigid.com

201 - 500 Employees

See more BigID offers

Job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
DUNS 100 Best Tech Companies to Work For in 2024
Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We’re looking for a Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to a Director, Customer Success.

What you’ll do:

Manage the customer relationship, risk, and revenue
Build trust and create meaningful relationships among champions and key executives within each account
Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
Identify risk and execute a cross-functional risk mitigation plan
Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
Share our Values of Care-Do-Try-Shine!

What you’ll bring:

4+ years in Customer Success and/or Account Management
Background in big data, privacy, data governance, or information security as either customer or vendor
Ability to understand customer needs and provide appropriate best practices
Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
Deep understanding of value drivers in recurring revenue business models
Familiarity with on-premise and/or cloud data landscape
Outstanding interpersonal communication, customer relationship, and executive presentation skills
Excellent organization skills and ability to multitask in a fast-paced startup environment
Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
BS/BA degree

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

Care - We care about our customers and each other
Do - We do what it takes to make a positive impact
Try - We try our best and we don’t give up
Shine - We shine and make it our mission to always stand out

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

Equity participation - everyone shares in our success
Flexible work arrangements
Other compulsory benefits based on country of residence

#LI-Remote

#LI-YD1

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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