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Product Marketing Manager (Customer education)

Remote:

Full Remote

Contract:

Full time

Salary:

24 - 24K yearly

Work from:

Poland

Offer summary

Key responsabilities:

Build and lead product marketing team.
Enhance customer education and awareness.
Revamp Tidio Academy with engaging content.
Create compelling case studies and demos.
Equip sales and marketing teams with necessary resources.
Drive automation of customer communication to enhance experience.

Tidio Information Technology & Services SME https://www.tidio.com/

51 - 200 Employees

See more Tidio offers

Job description

Your missions

Location: Europe/US, remote.

Form of employment: Contract of employment or B2B contract (self-employed).

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

Our product is in the world's top 5 most popular live chat solutions, and our goal is to become no. 1.
We are among the Top 50 AI and Top 50 Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. This means 27 million queries to our API daily and over 500k WebSocket connections in the peak time.
Currently, we hire over 180 fantastic people.
In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)
In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

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By joining Tidio as the first Product Marketing Manager, you will play a crucial role in building the product marketing team from the ground up, alongside the future Head of Product Marketing. As the PMM, you will take ownership of our customer training program and support our sales and marketing teams with engaging content.

As the Product Marketing Manager, you will:

Collaborate with the CRO to increase awareness of Tidio’s solutions within the target market and enhance customer education.
Oversee and expand Tidio Academy by creating engaging and informative content, continuously improving the platform to meet the evolving needs of our customers.
Develop compelling case studies, product demos, and customer success stories that effectively showcase the value of our products, ensuring all content is clear, engaging, and tailored to our target audience.
Equip the sales, marketing, and partnerships teams with the content they need to succeed, including creating sales collateral, presentations, and other supporting resources.
Serve as a bridge between teams, ensuring that marketing initiatives align with sales and partnership strategies, and provide the necessary content and support to optimize their performance.
Drive the automation of customer communication to enhance the customer experience and improve retention, working closely with other teams to align automation efforts with broader business goals.