Claims Capture Unit Representative II at ServiceMaster

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team!

Claims Capture Unit Representative II 

Routinely processes inbound/outbound calls and dispatching leads to the appropriate party. Uses computerized system for tracking and gathering information. 

What you'll do:

• Routinely processes inbound/outbound calls and/or electronic requests and dispatches leads to the appropriate party.
• Uses general product knowledge to process electronic mitigation requests and inbound customer calls to develop Claims Capture Unit (CCU) leads and dispatch to assigned franchise.
• Corresponds with franchises by phone to dispatch claim information and process the accepted lead.
• Performs outbound calls to franchisees, insurance company representatives and policy holders regarding mitigation service.
• Resolves franchise lead fee disputes.
• Ensures switchboard calls are successfully transferred to appropriate corporate person.
• Uses computerized system for tracking and gathering information.
• Completes mitigation requests via contact database software and/or email to generate a CCU lead and dispatch to assigned franchise. 

What you need:

• High school diploma/GED required
• Call Center customer service experience preferred
• Customer service skills
• Communication skills, both verbal and written
• Knowledge of contact database software (e.g. RESPOND 365, Xactanalysis, Symbility)
• Skilled with Microsoft Office Products (Word, Excel, Outlook)
• Ability to type 30 wpm

Work Location:

This role is 100% remote.

About ServiceMaster Brands

ServiceMaster Brands ® is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Recovery Management®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, AmeriSpec®, Furniture Medic®, Aftermath® and Indoor Science. 

While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. From our franchisee experience to career development to our community, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career with a high energy.

About ServiceMaster Restore 

With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold. SRM is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore is a business unit of Atlanta-based ServiceMaster Brands, a leading provider of essential residential and commercial services. More information can be found at servicemasterrestore.com and srmcat.com. 

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.