Consumer Lending Advisor

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Consumer Banking Representative

This is a contract opportunity.
This is a hybrid opportunity in Johnston, RI

About this Position

We're seeking a Consumer Banking Customer Service Specialist to join our team, where you'll play a crucial role in providing excellent customer service and support. This dynamic position requires adept multitasking within a fast-paced environment to deliver tailored and impactful experiences for our customers.

Job Responsibilities

• Answer and handle customer calls, ensuring a positive first impression.
• Verify customer identity to maintain confidentiality and legal compliance.
• Listen to customer concerns, provide empathetic support, and clarify issues.
• Explain bank policies and products, assisting customers with online banking processes.
• Research and resolve customer issues, document interactions, and update profiles.
• Refer complex issues to appropriate specialists and identify sales opportunities.

Job Skills/Requirements

• Strong communication and active listening skills.
• Ability to multitask and manage time effectively.
• Basic knowledge of banking products and services.
• Proficiency with computer systems and phone operations.
• Customer service experience preferred.

Pay Range

• Pay Range: $19-$22/hour

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.