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Client Success (Product Research)

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Minimum 3 years in Client Services or Client Engagement, Experience with international clients, Knowledge of market research methodologies, Strong analytical and communication skills, Proactive, independent, creative problem-solver.

Key responsabilities:

Maintain open communication with clients for feedback
Gather and analyze product feedback from various sources
Stay updated on industry trends and competitor offerings
Prioritize product enhancements and new features
Act as the voice of the user

DiligenceVault Scaleup https://www.diligencevault.com/

51 - 200 Employees

See more DiligenceVault offers

Job description

At DiligenceVault, we’re the leading technology platform and industry network to streamline and digitize the manually intensive diligence process. We have experienced a wonderful period of growth as the direct result of increased efficiency and productivity for our network of over 50,000 platform users at over 13,000 firms in over 100 countries. To continue on this trajectory, we are looking for exceptional talent from across disciplines and industries to shape the future of due diligence and improve the lives of our clients and users in a meaningful way.

Responsibilities

Maintain open communication with the clients to understand client needs, feedback, and pain points.
Gather and analyze product feedback from internal and external sources, including client surveys, user interviews, and support tickets.
Stay up-to-date on industry trends, competitor offerings, and emerging technologies relevant to the industry.
Synthesize feedback and research to prioritize product enhancements and new feature development.
Clearly and effectively communicate research findings and recommendations to stakeholders across the company.
Contribute to the development and maintenance of internal product knowledge documentation.
Act as the voice of the user, ensuring that their needs and preferences are represented in the product development process.

Requirements

Must have at least 3 years of hands-on experience in Client Services or Client Engagement at a technology product company
Experience working with clients located outside of India is essential.
Strong client-interaction and communication skills – including the ability to react to client issues, and assess and address them in a timely manner
Knowledge of various market research methodologies, both qualitative and quantitative, such as surveys, focus groups, and competitive analysis.
Ability to analyze complex data sets and produce clear and concise reports, presenting complex information in a way that is easy for stakeholders to understand.
Proactive and independent with a demonstrated ability to solve problems creatively.
Experience working in a global team environment: Proven ability to collaborate effectively with team members across different time zones and cultures.
Proficiency in a European language is a plus.