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Scaled Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years of Customer Success experience, specializing in SaaS technology, Experience in data platforms and analysis, mortgage/consumer lending tech.

Key responsabilities:

Manage customer onboarding, growth, retention at scale
Develop overall integration & configuration expertise for Truv products
Lead Customer Success team to onboard new customers efficiently
Utilize data to enhance adoption and success metrics
Address customer issues and provide product feedback

Truv Fintech: Finance + Technology Scaleup https://www.truv.com/

51 - 200 Employees

See more Truv offers

Job description

Your missions

The Work We’re Doing:

Truv is the one-stop platform for income and employment data that empowers use cases such as income and employment verification, direct deposit switch, paycheck-linked loans, and others. We believe that discerning fact from fiction about an applicant’s employment and income shouldn’t be a process that takes days, dozens of phone calls, or hidden behind black boxes. Truv provides a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers that house the data of 120M+ US workers. And consumers benefit from faster turnarounds and greater financial opportunities.

The Community We’re Creating:

We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.

What you’ll do:

Own the activation, growth, and retention of Truv’s customers

Become an expert in the full range of integration and configuration options for Truv’s products, and drive efficient, complete onboarding of new Truv customers at scale

Build out Truv’s scaled Customer Success function to onboard new customers in less than 30 days and 3 touches

Balance priorities and tasks supporting implementation, reactive support and proactive outreach

Leverage data to drive adoption and success at scale

Manage customer risk and bring internal stakeholders to support where required

Assist with customer questions and aggregate feedback across the scaled customer base to drive meaningful product improvements

Metrics:

Adoption & Usage

Churn

Net Revenue Retention

Time to Implementation

Time to Value

Customer Health and Satisfaction