The Company

Chance Rides is a renowned manufacturer of a wide range of amusement ride products. Our collection includes trains, trams, carousels, thrill rides, observation wheels, and roller coasters that are enjoyed by people all over the world. With a rich legacy spanning over 60 years, we take pride in our world-class team and products.

Our team serves a diverse clientele, including stand-alone attraction venues worldwide, as well as large and regional theme parks, family entertainment centers, zoos, and aquariums. Over the years, we have successfully manufactured, delivered, and installed more than 3,000 amusement rides and people movers, ensuring the enjoyment and satisfaction of our customers.

Located in Wichita, Kansas, right in the heart of North America, Chance Rides continues to be a trusted name in the industry. We prioritize quality, safety, and innovation, striving to deliver the best experiences possible. Join us as we continue our journey of crafting thrilling adventures for people of all ages.

The Role

Join the Chance Rides team as a Field Service Technician, where you'll have the unique chance to work hands-on with world-class amusement equipment, contributing to the excitement and joy of countless people. This role offers the opportunity to travel extensively, both domestically and internationally, engaging directly with customers to install and troubleshoot cutting-edge rides. You'll be at the forefront of our operations, ensuring that installations are executed to the highest standards, directly impacting the safety, quality, and overall experience of our products.

As a Field Service Technician, you'll be more than just a technician—you'll be a key player in representing Chance Rides and its core values. You will have the autonomy to manage projects on-site, leveraging your technical expertise and problem-solving skills to overcome challenges in real-time. The role demands a blend of technical know-how, leadership, and excellent communication abilities, making it perfect for a driven professional who thrives in dynamic, hands-on environments.

Job Duties:

Travel to customer locations (domestic and international) to install or troubleshoot with high regard to customer service and quality. This requires traveling 60%-70% of the year and for extended periods of time, including weekends and holidays.

Install and service all Chance Rides equipment in accordance to drawings and engineered specifications

Oversee installation projects onsite by delegating, communicating, training, organizing and facilitating effectively

Follow safety guidelines at all times and report any violations to management

Perform in-house assistance to various teams when not in the field

Complete required installation paperwork and expense tracking online

Other duties as assigned

Competitive Candidates will submit resumes that demonstrate:

3-6 years of mechanical/electrical service/install experience, overseeing assembly and/or installation of quality specialized products; amusement industry experience as a maintenance or electrical technician is preferred

Proven understanding of electrical/mechanical applications, project management, and quality assurance programs

Strong communication (oral and written), customer service, technical and troubleshooting skills

Sound organizational skills, proven ability to delegate tasks, and experience with customer relations a must

Strong computer and mobile device skills a plus

Ability to manage on time arrival and as scheduled to job sites and to work within established guidelines and procedures

Valid driver’s license and good driving record; valid passport (or ability to obtain)

Ability to read and understand mechanical and electrical drawings

Familiar with ASTM safety standards a plus

Ability to provide own basic hand and power tools

Overall maintenance experience will be considered for this role

Rewards for this tough job include:

Competitive salary commensurate with experience

Relocation/sign-on bonus

Annual Performance Reviews

Comprehensive benefits including medical/dental/vision

COBRA continuation coverage reimbursement

401(k) with company match

Flexible Spending Accounts

Expense account

Employee Referral Bonus Program

Flexible paid time off to provide meaningful rest between trips

Vacation and Holiday Pay

Expectations

Demonstrate Chance Rides’ Five Core Values of Truth, Team, Heart, Drive, and Joy, at all times

Represent the Company with a positive and professional manner

Work as a team with co-workers and outside customers to assist in creating and implementing successful installations and solutions in troubleshooting various pieces of Chance Rides’ manufactured equipment

Communicate clearly and effectively with the Field Service Manager, field representatives, and customers

Utilize experience and a wide degree of independent judgment while in the field to plan and accomplish goals; perform a variety of tasks related to field service and meet deadlines

Team-player who can work effectively with all personnel in the company and assist in creating and implementing solutions to issues

Work to improve systems, practices and expenses in regard to customer and field service

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Chance Rides, LLC is an Equal Opportunity Employer

Amusement Park Ride Field Service Technician

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