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Transportation Representative , ATS Linehaul

WORK FROM HOME - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Work from: 
Indiana (USA), United States

Offer summary

Qualifications:

Graduation from a recognized university., Excellent communication and comprehension skills., Ability to work in team and independently., Familiarity with Microsoft Office applications., Experience in logistics preferred..

Key responsabilities:

  • Communicate clearly and professionally at all times.
  • Manage cases, report up the hierarchy, suggest improvements.
  • Maintain or exceed performance metrics.
  • Solve problems logically, identify trends for improvements.
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Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
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Job description

Logo Jobgether

Your missions

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to identify shipment concerns and work on saving freight and address appointment related queries and provide process improvement suggestions.

Summary Of Responsibilities

  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ stakeholders
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

Ø Graduation in any specialization from a recognized university.

Ø Excellent communication skills (written and verbal) in English language.

Ø Ability to communicate correctly and clearly with all customers

Ø Good comprehension skills – ability to clearly understand and state the issues customers present

Ø Ability to concentrate – follow stakeholder issues without distraction to resolution

Ø Work successfully in a team environment as well as independently

Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Ø Excellent typing skills

Ø Demonstrates an ability to successfully navigate websites

Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

  • Logistics background and Experience in similar role
  • Proficient in Excel


Company - ASSPL - Telangana

Job ID: A2693530

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • influencing-skills
  • Mentorship
  • advising
  • Coaching
  • Relationship Building
  • Leadership
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