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Transportation Representative NOC IB

work from home - fully flexible
Remote: 
Full Remote
Contract: 
Work from: 
Indiana (USA), United States

Offer summary

Qualifications:

Graduation in any specialization from a recognized university, Excellent communication skills, both written and verbal.

Key responsabilities:

  • Clear and professional communication with stakeholders
  • Providing efficient service to customers and partners
  • Managing sensitive cases and escalating when needed
  • Actively seeking solutions and suggesting process improvements
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Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
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Job description

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities

Summary Of Responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - TS

Basic Qualifications

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

  • Logistics background and Experience in similar role - Proficient in Excel


Company - Amazon Dev Center India - Hyderabad - A85

Job ID: A2493702

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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