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Benefits Administrator (Seasonal), MyHR Benefits

work from home - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Costa Rica

Offer summary

Qualifications:

1-2 years in Benefits/HR role, Bachelor's Degree or advanced education, Global organization experience, Fluent in English.

Key responsabilities:

  • Provide accurate benefits assistance to employees
  • Specialize in various benefits categories
  • Resolve benefit inquiries efficiently
  • Determine escalation for unresolved issues
Amazon logo
Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
See more Amazon offers

Job description

Description

This is a seasonal contract role for 6 months with remote work modality.

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

We are currently looking for an Benefits Administrator to join our Benefits Center team.

The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary.

Key job responsibilities

In This Role, Successful Candidates Will Demonstrate

  • Excellent organizational and time management skills
  • Strong customer service focus
  • Excellent verbal and written communication skills required
  • Ability to understand benefit terms and programs
  • Disciplined problem-solving skills and ability to execute solutions
  • The ability to prioritize quality and customer experience
  • Quick to take action to address an issue, and demonstrate strong judgement/decision making
  • Experience with rapid and complex changing work environment

Basic Qualifications

  • 1 to 2 years of experience working in Benefits and/or Human Resources role / Contact center environment
  • Bachelor’s Degree or advanced college education in a related field
  • Experience working within a global organization
  • Fluent communication and writing skills in English

Preferred Qualifications

  • 1+ years of human resources experience
  • 1+ years of customer service experience
  • 1+ years of Microsoft Office products and applications experience


Company - Amazon Support Services Costa Rica SRL

Job ID: A2628511

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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