Offer summary
Qualifications:
Bachelor’s degree or equivalent, 5+ years industry experience in operations, risk, fraud investigations or compliance, 2+ years of supervisory experience, Project management skills, Advanced MS Office knowledge.
Key responsabilities:
- Lead and develop a team of executive escalation specialists
- Manage team performance goals
- Conduct sensitive Escalation investigations
- Support in narrative write ups and continuous improvement projects
- Drive standardisation and collaborate with key partners