At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.
The Opportunity:
Are you a seasoned leader with a passion for healthcare and a proven track record of managing teams? We are seeking a dynamic and experienced Operations Manager to work with our US-based healthcare client and lead a Case Management Team.
In this role, you will play a critical part in ensuring their patients receive the highest quality care by overseeing the daily operations, guiding the team to success, and driving process improvements. If you are driven by excellence and thrive in a collaborative, fast-paced environment, this could be the perfect opportunity for you.
This position is remote and offers you the flexibility of working from home.
Key responsibilities include:
Team Leadership
- Supervise, mentor, and support a team of Case Managers, ensuring they have the resources and guidance needed to effectively manage patient care
- Conduct regular performance evaluations, provide constructive feedback, and develop personalized professional development plans for team members
- Facilitate regular team meetings to discuss patient care, share operational updates, and address any challenges the team faces
Operational Management
- Oversee the day-to-day operations of the care management team, ensuring all patient follow-up activities are completed efficiently and on time
- Monitor team workload and case distribution, making necessary adjustments to optimize performance and patient outcomes
- Develop and implement operational policies and procedures to improve efficiency, quality of care, and compliance with industry standards
Process Improvement
- Identify opportunities for process improvements within the care management team and collaborate with the Director of Care Management to implement changes
- Analyze data and metrics to track team performance, identifying trends, areas for improvement, and successes
- Lead initiatives to enhance patient engagement, improve care coordination, and reduce readmission rates
Compliance and Quality Assurance
- Ensure all case management activities comply with healthcare regulations, payer requirements, and organizational policies
- Maintain a high standard of care by regularly reviewing case files, patient outcomes, and team performance against established benchmarks
- Collaborate with the Quality Assurance team to conduct audits and implement corrective actions as needed.
Stakeholder Collaboration
- Serve as the primary point of contact between the care management team and other departments, including IT, HR, and Finance, to address operational needs and support cross-functional initiatives
- Liaise with external partners, such as healthcare providers, labs, and pharmacies, to ensure seamless coordination of services for patients
To succeed in this role you will have:
- Minimum of 7+ years of experience in healthcare operations, with at least 5+ years in a managerial or supervisory role
- Experience in care management, case management, or discharge planning, preferably on the payer side.
- Proven track record of leading and developing teams in a healthcare setting
- Strong leadership and team management skills, with the ability to inspire and motivate others
- Excellent organizational and project management abilities, with a keen eye for detail.
- Proficiency in using healthcare management software and electronic health records (EHR) systems
- Strong analytical skills with the ability to interpret data and make informed decisions.
Qualifications:
- Bachelor’s degree in Nursing, Healthcare Administration, Business Administration or a related field
Service Fee:
Industry standards applicable to the state depending on work experience and level of expertise.
Hours:
US Eastern Standard Time (EST) - Monday to Friday - 9am to 6pm
Why Limitlessli?
We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.
Essential requirements:
You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.
Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.
JOIN OUR TEAM!!
