Virtual SDS Associate - Japanese Speaking (Manila)

Description

Role: Virtual SDS Associate - Japanese Speaking (Manila)

Job Type: Permanent, Full-time

Location: Work-from-home | Candidates must be residing in the following areas: GREATER MANILA AREA (Metro Manila, Cavite, Laguna, Rizal, and Bulacan)

Benefit: Monthly Language Premium of Php 55,000

Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following organizations: Virtual SDS Associate - Japanese Speaking (Manila).

Here Is What You Need To Know About Them

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love.

What will you do as an SDS Associate?

As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our Japan customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What will your working week look like?

This role requires working variable hours to match when customers need us most. You will work on shifting, rotating, graveyard or day shifts. Your work week is minimum 40 hrs, and you will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 4:00 pm and 1:00 am, Sunday to Monday. You will be working on holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

What will you get in return?

Benefits

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Social insurance (HMO, Medical Reimbursement, Life and Personal Accident Insurance)
• Amazon employee discount
• Leaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)
• Employee Assistance Program (counseling and referral services by telephone 24 hours a day, 7 days a week)
• 13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)
• Expert training and ongoing opportunities to learn more and develop your skills
  
  

What qualities will you bring to Amazon?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.
  
  

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 1-3 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

Thank you for your interest in becoming an Amazonian and we would like to welcome you to the world of career opportunities. At Amazon, we value our customer above all and we are looking for the best associate in Customer Service.

If successful, we will contact you about next steps!

If you pass the online assessments, you will go through an interview with our Japanese training team and hopefully if you pass the interview, you will be invited to join the job offer discussion!

Basic Qualifications

What qualifications do we need from you?

• Must know how to speak in Japanese.
• Candidates must be residing in the following areas: GREATER MANILA AREA (Metro Manila, Cavite, Laguna, Rizal, Bulacan)
• Minimum age: 18 years old
• Completed at least two years in college or Senior High Graduate; or
• High school graduate (old curriculum) with at least one (1) year customer service experience; or,
• Less than two years in college with at least one (1) year customer service experience.
• Have the right to work in the Philippines without restrictions.
• Strong communication skills in both English and Japanese (both written and oral fluency).
• The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
• Understand and accept schedule changes based on business needs.
• Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
• You’ll need a quiet, distraction-free work space (dedicated office space with desk and chair)
• Must have an internet connection with a minimum of 50Mbps download speed and 50Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line. Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections CANNOT be used.
• Internet service provider must be either PLDT, Sky, Globe or Converge.
• Internet device (Modem/Router) must be LAN capable.
• Should have a dedicated workspace or an office-like room at home.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• Your mailing address must be current (apartment, house, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment and the declared mailing address upon application will serve as your official work area.
  
  

What strengths will you bring?

• Hard-working, articulate, and detail-oriented.
• Friendly and customer-focused in every situation.
• Ability to learn quickly and embrace change.
• Comfortable multi-tasking in a high-energy environment.
  
  

What benefits will you receive?

• Monthly Language Premium of Php 55,000
• Government-mandated benefits
• Health Maintenance Organization (HMO)
• Medical Spending Account
• Life and Personal Accident Insurance
• Expert training and ongoing opportunities to learn more and develop your skills
• Employee Assistance Program
• Annual and Sick Leaves
• Other Paid Time Off
  
  

What should you prepare for your application?

• Government-issued IDs
• Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
  
  

If this sounds like it’s you, then click on the link below to start the application process!

You’ll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps!

Please review the Do's and Dont's of the position in this video: http://bit.ly/2M73QYp.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.


Company - AOSP-V

Job ID: ASF240114643