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Central Operations Support Executive, IN External Fulfillment

WORK FROM HOME - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Bachelor's degree in a quantitative/technical field, Experience with Excel, Experience with SQL.

Key responsabilities:

  • Monitor, communicate with field execs and sellers
  • Train sellers, ensure adherence to norms
  • Develop SOP's, analyze data, propose improvements
Amazon logo
Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
See more Amazon offers

Job description

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Your missions

Description

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles And Responsibilities

  • Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
  • Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
  • Train and direct sellers for execution and adherence of norms and practices
  • Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
  • Willing to work on weekends

Basic Qualifications

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
  • Experience with Excel

Preferred Qualifications

  • Experience with SQL


Company - ASSPL - Karnataka

Job ID: A2722908

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Digital AdvertisingPerformance Appraisal

Soft Skills

  • open-mindset
  • verbal-communication-skills
  • Analytical Thinking
  • Relationship Management
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