Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Enterprise Engine team at Stripe is responsible for ensuring that the world’s largest companies adopt and love Stripe. The Enterprise Engine team is cross functional, developing a product and GTM strategy to ensure Enterprises are a catalyst for long term growth. The team is responsible for developing the metrics and plan to ensure we are building the right products for Enterprises, and providing connective tissue between users, engineering, product, and GTM at Stripe.
What you’ll do
As an Outbound product manager, you will be primarily focused on GTM activities, working closely with account teams and customers through various interactions. You will not be mapped to a single product but instead will work across the full portfolio of product and engineering teams. You will engage as a subject matter expert with top users to improve their experience throughout the entire lifecycle, from engaging in pre-sales conversations, serving as a product partner in escalations, and determining how to creatively solve their top requests. Through these direct interactions, you will gather customer needs, learn about industry trends and competitor's offerings and influence the roadmap of the company. You will be deeply familiar with our suite of products to enable Stripe GTM teams and external stakeholders.
You will not be expected to maintain a product backlog or directly own product strategy but you are deeply embedded in the product and engineering organization, attending team meetings, product shaping reviews, planning cycles, etc. You report to product manager leaders, will be measured against the product management career ladder and will be expected to participate in the life of product management at Stripe (culture events, interviews, etc.)
You will contribute to the definition of our strategy. For example, you will be instrumental in making decisions about industry strategy, industry product/solution development, partner strategy, and ensuring product-market-fit. You will develop plans to achieve our strategy including product development requirements, program definitions, commercial constructs, and more. In short, you will develop the plan to do whatever it takes to help large Enterprises be successful across the entire product portfolio of Stripe. You will also investigate horizontal requirements. For example, enterprise data needs, enterprise reporting needs, regional considerations, etc. If you enjoy shaping an ambitious and ambiguous problem, this role is for you.
Responsibilities
- Large user CSAT
- You improve the experience of large users with Stripe for Cards processing at all points of their lifecycle.
- You meet with customers regularly to educate them about our cards portfolio of products, you steer them towards outcomes that are more favorable for them and for Stripe. You are the voice of the Enterprise roadmap across the user base.
- You engage with users both reactively (customer requests about joining a beta feature, account team needs help about a priority user asks, etc.) and proactively (account check-ins, celebrate wins, get ahead of renewals, etc.)
- ONR impact
- Your interactions with customers help you generate new product ideas for the central PM teams, and ultimately influence the roadmap, generating higher share of wallet or new monetized product launches.
- You help unblock new deals or avoid existing user churn by selling what’s on the truck.
- You help champion the adoption of our product portfolio that directly improves ONR (Vault SKUs, Disputes SKUs, etc.) or indirectly (Enterprise features that lead to higher SoW, etc.)
- Enablement
- Internal: You capture user feedback at scale and cascade that out to XFN teams.
- External: You improve the external perception of Stripe products by participating in customer briefings, partner enablement or external content creation for strategic user engagements.
- Product and Engineering teams focus
- You creatively solve priority users asks to avoid spending engineering resources on single customer problems and help sell what’s on the truck
- You engage with customers on early exploration and product ideas and can help assess complexity without heavy engineering scoping
- You can help extend product manager activities with customers and GTM, like identifying beta customers and enrolling them in product trials
- You form a POV on Enterprise solutions and packages that resonate with our largest users
- Long term goals
- Organizational improvement
- You identify process improvements to improve GTM <> product team interactions.
- You pilot those within our teams and you help roll those out more broadly at Stripe.
- Institutional knowledge
- You obsess with customer needs, competitive offerings or new industry trends. You attend industry conferences, analyst briefings or network events. You raise the bar for payment and user knowledge of your teams
- You bring this knowledge back to your product and engineering teams in the forms of summarized briefs, competitive overview or feedback on strategy.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
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- Relevant career experience: 5 to 7 years of relevant experience in frields like Product Management, Technical Account Management or Integration Engineering at a top tier tech company.
- Excellent communicator: You are extremely comfortable in front of large or senior audiences, internal or external. You can craft clear written communications artifacts. You adapt your communication to your audience: internal/external, seniority, technical expertise, payment savviness, etc.
- User first: You obsess over customer success and quality of experience. You have deep user empathy skills that you can convey back to our teams.
- Technical: You can understand the product deeply. You meet with engineers directly and can talk about technical design. You can advise customers about technical integrations. You’re comfortable writing your own queries or making a small code change as necessary.
- Creative & Curious: You like to solve problems in novel ways, you can suggest alternatives like a manual workaround to a feature request, you always want to understand user needs and how we can solve problems in different ways than our competitors do.
- Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process
- Analytical horsepower: You dig deep into the data, think from first principles, and deliver the right results
- Results-oriented: You enjoy doing whatever it takes to execute on complex projects
