Scaled Program Manager, Community

We’re seeking an accomplished community program manager to join the Customer Education and Community team in our Scaled Customer Success organization. This person will play a crucial role in building and nurturing our community of Airtable users, and will develop and implement strategies for engaging, educating, and empowering our community. This role requires a passion for community building, excellent communication skills, and a deep understanding of community’s role in solving customer needs, creating passionate advocates and product experts, and influencing long-term customer retention.

What You’ll Do

As a Scaled Program Manager for Airtable Community, you’ll be the point-person cross-functionally for Airtable Community. Key responsibilities include:

• Community Engagement: Develop and execute programs—through online forums, virtual webinars, and in-person events—to strengthen community engagement, facilitate peer-to-peer connection, and grow our cohort of active advocates.
• Event Management: Plan, organize, and host live, virtual community events to drive engagement and knowledge sharing; collaborate with cross-functional teams on content programming and to ensure alignment with other event-led initiatives.
• Communities of Practice: Build and manage our Communities of Practice and User Groups strategy to foster knowledge sharing, discussion, and collaboration amongst users with similar industries, use-cases, and/or goals.
• Educational Content: Collaborate with our Academy team to create and distribute educational content that meets the needs of our user base and implement strategies for integrating our Academy and Community programs together.
• User Advocacy: Serve as the voice of the community within Airtable, advocating for user needs and feedback to inform product development and improvements; design the approach for incentivizing and rewarding user engagement that creates brand evangelists.
• Superuser Program: Support the development and launch a superuser program to recognize and empower top contributors within the community, providing them with exclusive opportunities, resources and a path towards brand evangelism.
• Partnership Development: Build and maintain relationships with key community partners, influencers, and advocates—internally and externally—to expand our reach and impact.
• Metrics and Reporting: Track and analyze community engagement metrics to measure the effectiveness of programs and initiatives, report on progress to stakeholders, and demonstrate quantifiable impact to the company.

Who You Are

To excel in this role, you should possess the following qualifications:

• Experienced Community Builder: You have experience with, and a genuine passion for, building and nurturing user communities, preferable in the tech industry. Proficiency with community management platforms.
• Excellent Communicator: You have exceptional verbal and written communication skills, with the ability to engage and inspire diverse audiences. You have the ability to articulate goals alignment, performance, and progress to an executive audience.
• Effective Collaborator: You have strong collaboration skills with the ability to work effectively with cross-functional teams and subject-matter experts across the business. You thrive in a collaborative environment and enjoy working with cross-functional teams to achieve common goals.
• Strategic Thinker: You can develop and execute strategic plans that align with organizational goals and drive community growth and engagement. You are able to tie short-term tasks and priorities to a long-term roadmap and vision.
• Event Planning Expertise: You have experience planning and executing successful community events, both virtual and in-person, with strong organizational and project management skills.
• Customer-Centric: You have a deep understanding of customer needs and are committed to providing exceptional support and advocacy for our users.
• Data-Driven: You have strong analytical skills and the ability to use data to measure and improve the effectiveness of community programs. You tie program performance to quantifiable business impact. Attention to detail and accuracy.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.