Senior Consultant - Managed Services Support

The Managed Services Support, Senior Consultant will provide REMOTE operational managed services support, troubleshooting and issue resolution for mission critical databases, fusion middleware, applications, and related systems. We are looking for a highly motivated consultant that has experience in Oracle Database, Weblogic, Automation, System Administration, Oracle Cloud Infrastructure, and other Cloud Computing platforms. You will provide hands-on technical support, monitoring customer alerts, including analyzing incidents, maintenance of software components, applications and systems in support of Oracle Software, Oracle Engineered Systems and Cloud related solutions. You will work as a collaborative member of the Mythics Managed Services Operational Support team that is responsible for providing 24x7x365 support to various clients across the country. This is a great opportunity for the right candidate to come in and work with a skilled team and attain knowledge of Oracle, Cloud, and Dev Ops technologies.

The candidate for this position must be open to working traditional and non-traditional work week and hours. Occasionally w illing to work weekends, on-call, and alternate holiday schedules. Must be a team player and willing to work with the team on a 24x7 capacity.

Responsibilities Include

• Proactively monitor, reporting, troubleshooting, escalate and resolve technical issues with Oracle and associated systems
• Incident Management
• Review and analyze database logs, middleware logs and operating system logs
• Apply systems analysis techniques and procedures to identify and resolve database, middleware and system issues
• Problem analysis and resolution
• Root cause analysis and resolution
• Log support requests with My Oracle Support and other 3 rd party vendors as required
• Documenting processes, standards and methodologies for working with client data and systems
• Developing, updating and maintaining reporting processes and tools
• Provide technical troubleshooting on issues requiring rapid resolution related to Oracle Database, Oracle Engineered Systems(Exadata, PCA, ODA & ZFS Appliances), OCI (and other cloud providers) and Oracle WebLogic Server.
• Provide Database and Engineered Systems patching as needed
• Able to perform day to day Oracle DBA tasks in a traditional on-prem environments as well as in the Cloud. (OCI, AWS, Google Cloud, & Azure)
• Automation experience with Ansible, Terraform or other scripting languages
• Assist with the evaluation and implementation of new technology initiatives.
• Manage day-to-day efforts toward project accomplishments with general direction from senior technical staff
• Participate in project planning and project status communications.
• The position requires the ability to work individually and in a team environment.
• Prioritization of day-to-day activities and long-term support-oriented tasks is essential.
• The position requires excellent verbal and written communication skills.
  
  

Qualifications

• Must be a US Citizen, must be able to gain and maintain security clearances
• Bachelor’s degree with a major in computer science, information systems or other related field or equivalent work experience
• 5+ years of experience technical consulting or managed services (architecture, design, development, implementation, integration, and/or administration) in a modern database based environment
• 5+ years of experience architecting, implementing, developing, supporting and/or administering environments with one or more of the following technologies:
• Oracle Database Server 11g, 12c, 18c & 19c
• Experience with installation, configuration and patching of Oracle Database in a single-instance and high-availability environments
• Experience troubleshooting, performance tuning, testing and administration support of Oracle Database Server
• Exposure to non-Oracle database technologies (MySQL, MS SQL Server, DB2)
• Exposure to Oracle Fusion Middleware Technologies (Web Logic Server)
• Exposure to Cloud Environments (OCI, AWS, Azure, Google, etc…)
• Working knowledge of SQL, PL/SQL, T-SQL and JDBC
• Trusted professional who can work in a team environment and who can communicate effectively with other team members and customers
• Proficiency in the use MS Word, Excel, PowerPoint
• Ability to prioritize and work with multiple assignments simultaneously
• Strong organizational skills
• Strong dedication to customer service
• Superior attention to details
• Ability to learn quickly and adapt to ad-hoc changes in the environment
• Excellent oral and written communication skills
  

Preferred Qualifications

• Prior experience working on an operational support or help desk team
• Exposure to Remedy ticketing system, Atlassian Service Desk, Service Now or similar tools
• Any experience with Oracle tools/technologies is a major plus
• Experience with Oracle tools/technologies and database options, such as ASO, Partitioning, Golden Gate, and Data Guard is a plus
• Experience with Oracle Engineered Systems (Exadata, Exalogic, ODA, PCA, ZFS Appliance)
• Experience with automation tools such as Ansible or Terraform
  
  

Company Overview

Why work at Mythics?

Because at Mythics, YOU count! At Mythics, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.

At Mythics, you will experience a truly enjoyable corporate culture. But don’t just take our word for it! Mythics has been named one of Virginia’s Best Places to Work for 8 consecutive years!

Thanks to our flexible benefits options, you can choose the benefits you want or need. Our benefit options include:

• Comprehensive Health, Dental, and Vision plans
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources
  
  

In addition to our optional benefits, all full-time employees enjoy:

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, quarterly awards, annual kick-off parties
• Employee Resource Groups such as our Values & Women’s Leadership Committees – Focusing on charitable and volunteering events to give back to our community, creating an inclusive environment for all, and fun employee activities
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices
  
  

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

Mythics, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, LLC will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, LLC is able to provide alternative methods of application for those who are unable to complete an online form. Please contact accommodationrequests@mythics.com to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here . For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here .