DV Case Manager

DV Case Manager

The Case Manager provides client-focused, culturally responsive advocacy, case management, and resources to survivors of domestic violence with a goal of helping clients to be self-sufficient and safe.

What You'll Get:

• Hybrid Remote Model with a company laptop.
• Manageable caseload for quality care.
• Paid Holidays, Vacation, and Sick time.
• Comprehensive benefits, including Health Plan Options (95% premium coverage).
• 403(b) Retirement Plan with match.
• Additional pay for bilingual staff.
• Free Headspace mindfulness app access.
• Eligibility for State Loan Forgiveness Program.

Duties and responsibilities

• Provide advocacy support onsite and in the community including crisis intervention, safety planning, peer counseling, domestic violence education, and life skills education.
• Provide information, and system navigation to help clients access relevant resources such as, public benefits, medical care, housing assistance, legal protections, etc.
• Accompany clients to appointments addressing client needs.
• Facilitate referral linkages to community resources and perform case management services.
• Coordinate care for clients with a multidisciplinary team and outside agencies.
• Document and maintains client records per appropriate standards and regulations.
• Attend program trainings and community meetings.
• Assist clients with the development of social and community support systems.
• Develop effective working relationships with agencies and organizations to advocate for clients.
• Maintain knowledge of current resources as well as identify new relationships, to maximize benefits and services available.
• Conduct client intakes and needs assessment as needed.
• Provide emergency response during off-hours as needed.
• Assist volunteer orientation supervision, as needed.
• Complete other duties and related projects as assigned.

Qualifications

Qualifications

Education & Experience:

• Bachelor’s degree in social work or similar field, or equivalent combination of relevant experience and education
• One year or more of case management experience.
• Completion of, or ability to complete upon hire the California state mandated 80-hour Domestic Violence and Human Trafficking Advocate training.

Knowledge, Skills, & Abilities:

• Ability to perform the duties described above.
• Ability to work independently.
• Ability to multitask. 
• Ability to prioritize workload and perform effectively managing numerous responsibilities with competing priorities and deadlines.
• Ability to maintain and manage schedule effectively to manage the needs of multiple clients.
• Ability to handle sensitive and confidential matters and respond as required.
• Basic Microsoft Office proficiency. 
• Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
• Experience with Zoom preferred.
• Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) desired but not required.

Competencies:

• Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

This job requires you to be in the community. Work is often conducted in a confidential shelter environment. Basic safety precautions and use of protective clothing or gear may be required. Driving is essential to the function of this job. The job requires travel up to 10% of the time. Working with survivors of human trafficking and intimate partner violence may increase exposure to secondary trauma.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly sit for extended periods of time; and regularly operate a computer and use manual dexterity for tasks such as keyboarding. The job requires regular sedentary physical effort of lifting and carrying objects weighing up to 10 lbs. The mental demands of the job include continuous comprehension, reasoning and decision making, organizing, reading, writing, and resilience.

AACI is an Equal Opportunity Employer.