Administrative Coordinator

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Administrative Coordinator - Empire Connect

Location: Remote - Anywhere in Canada

Empire life is looking to hire an Administrative Coordinator to join our Retail Distribution team!

Why pursue this opportunity

1. Our mission -  make insurance, investments and benefits simple, fast and easy for our customers. 

2. The role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact. 

3. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

4. Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

What you’ll be working on

• Manage workflows and distribute tasks to ensure service levels are met and maintained

• Respond to client inquiries in an understanding and time-efficient manner

• Maintain existing client accounts and identify opportunities to contact clients

• Assist with the integration process for block purchases and acquisitions 

• Conduct outbound communications to customers to provide information, schedule meetings and ensure a high level of customer satisfaction

• Prepare and manage correspondence, reports, and documents that support the Empire Connect team

• Provide general administrative support to the Empire Connect team

• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.

• Build and maintain basic knowledge and understanding of Empire Life products

• Manage personal growth and development by leveraging strengths and identifying and acting on development opportunities

What we’re looking for you to have

• 1- 3 years work experience in business administration or related discipline

• Experience in the insurance/financial services industry

• Ability to prioritize/adapt and balance multiple tasks and attention to detail/accuracy

• Customer service oriented with keen investigative skills

• Well-developed written/verbal communication and interpersonal skills

• Ability to work independently and as a collaborative team member 

• Ability to research, analyze, evaluate, negotiate, make decisions and resolve problems

• Knowledge of word processing, spreadsheet, email, CRM software, internet and database software

• Bilingualism (French/English) is considered an asset

• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases

• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

• Flexible work arrangements and an annual allotment of personal health days.

• Four weeks annual vacation from hire date

• A defined contribution pension plan with generous employer matching

• Top up programs for parental leave and compassionate leave

• Employer-sponsored wellness and recognition programs

• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.