Technical Support(3D Rendering)

D5 Render is an industry-leading 3D real-time rendering software that is trusted by over 1 million architects/designers/3D artists worldwide. It offers a seamless integration with major modeling software including Sketchup, 3ds Max, Rhino, Revit, Blender, Archicad, and C4D with an efficient design workflow. D5 is widely used in architecture, landscape, interior design, urban planning, and other fields, empowering design and visual storytelling, bringing an enjoyable and efficient 3D creative experience to everyone.

The Role

• Serve as the bridge between the team and users, actively engaging in user communities and support systems
• Identify user problems promptly, relay them to the dev team, and assist in bug fixes and follow-ups
• Closely monitor user experiences, promptly address their issues, and guide them to utilize the team better
• Proactively learn and understand the features and underlying principles of the company
• Conduct a thorough analysis of user feedback to help team understand market demands and drive product improvements
  
  

Ideal Profile

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command, and exhibit a strong sense of ownership and commitment to success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning
  
  

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

What's on Offer?

• Work alongside & learn from best in class talent
• Fantastic work culture
• Industry-leading software