Order Administrator LATAM at Emerson

Job Description

The Order Administrator is responsible for Quote to Cash processes for Tier 0 & 1 Orders, ensuring outstanding customer care and effective order follow-up.. This role involves building a backlog with actionable plans alongside the Order Entry and Procurement teams to improve service levels, align priorities to meet customer expectations, and resolve disputes as vital. The Order Administrator ensures compliance with procedures and US GAAP for backlog management and maintains accurate information in the ERP system. Collaboration with multidisciplinary teams, including Credit and Collection, Commercial, and Logistics, is important to achieving business objectives and meeting monthly POR commitments.

In this Role, Your Responsibilities Will Be:

Customer Service:

Respond to all customer inquiries within 24 hours.

Schedule weekly calls with customers to ensure orders meet the requested dates.

Directly address and resolve customer disputes.

Provide customers with Order Status Reports.

Order Execution:

Proactively handle the order backlog.

Supervise and report on order status regularly.

Follow up on commitments and delivery achievements with customers.

Supervise the delivery process within the internal supply chain.

Assess sales estimates on a monthly basis.

Sales Updates:

Weekly monitoring of critical orders with the sales team.

Analyze risks and opportunities based on credit status, customer feedback, plant deliveries, logistics timing, and service operations.

Who You Are:

You solicit both input and discussion.

You balance planning with actions.

You focus on priorities and set stretch goals.

For This Role, You Will Need:

• Degree or equivalent experience in a business-related field.
  
  

Experience Requirements:

• 1+ years of experience in order administration and resource management.
• Experience with ERP systems is a plus.
• Ability to prioritize multiple tasks and adapt to changing priorities.
• 1+ years in customer service.
  
  

Preferred Qualifications that Set You Apart:

• Supply Chain Management
• Logistics
• Order Administration
• ERP Systems
  
  

Traits & Skills:

• Self-confidence and resilience.
• Strong analytical skills and the ability to work efficiently across departments.
• Proactive and productive with a self-starting demeanour.
• Capable of multitasking and handling significant priorities.
• Proficient in digital literacy, including Excel.
• Excellent social skills, both oral and written, with tact and good judgment.
• Experience with Oracle is strongly preferred.
• English proficiency of at least 70%.
  
  

Our Offer To You:

Benefits At Emerson we offer a competitive benefits package to recognize and support our employees. Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. We have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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