Health Navigator

Position Summary:

The Health Navigator (HN) will provide daily care coordination, case management, coaching, consultation and intervention to patients with one or more chronic diseases. Overall duties include supporting clinicians in meeting chronic and preventive health needs of their patients; guiding patients in collaborative self-management for the prevention and management of chronic disease; linking patients to community resources and coordinating care provided in multiple practice settings across the care continuum. As part of an interdisciplinary care team, the HNK coordinates patient services, such as social work and mental health counseling, psycho-social support services, in-home support, skilled nursing, and home health.

Position Responsibilities:

Coordinate health care services for patients through assessment of their chronic conditions and/or health care needs.
Utilize the case management process to guide service delivery throughout the health care continuum to ensure quality care delivery is safe, timely, effective, efficient, equitable and patient-centered.
Conducts outbound care management phone calls and in-person patient visits during medical appointments and/or in their home.
Effectively collaborate with all members of the health care team to include members of the interdisciplinary care tea, the patient and their family members as appropriate.
Establish and monitor patient care plans.
Establish trusting relationships with patients, providers, and community. Tailor communications and interactions to ethnic and cultural diversity.
Facilitate appropriate screening for early detection.
Work in partnership with Patient Care Advocates to ensure orders, tests, procedures, and referrals are performed and communicated in a timely, effective, efficient and patient- centered manner.
Develop synergy between Health Navigator and Patient.
Engage patients (and their caregivers) in understanding and settling self-management plans in a culturally and linguistically appropriate manner.
Support patients in their health behavior change efforts.
Link patients to ancillary health services, community resources and public health.
Provide clinical documentation of services.
Maintain patient confidentiality.
Participate in collection of process and outcomes data and in all efforts pertaining to continuous quality improvement.
Maintain core proficiencies as defined by the Health Navigator Program.
Attend meetings, conferences and trainings related to the Health Navigation Program.
Other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Qualifications:

Required

3 plus years as a licensed, registered nurse (RN).
Experience in health coaching, motivational interviewing
Must possess a valid North Carolina driver’s license and vehicle

Preferred

Experience in outpatient primary care, acute care, care coordination and case management
Relevant professional certification(s) such as Case Management, Disease Management, Health Coaching, Guided Care Nursing, Certified Diabetes Educator

Skills, Knowledge And Abilities

Excellent oral and written communication skills
Exceptional customer service, and interpersonal skills
Effective problem-solving and influencing skills
Strong organizational, self-motivation, and decision-making skills
Proficiency using Microsoft programs (Word, Excel, PowerPoint)
Knowledge of organizational policies, procedures and protocols
Knowledge of common safety hazards and universal precautions to establish a safe work environment
Knowledge of working in surrounding communities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently and collaboratively, as needed

Key Competencies:

Problem solving/critical thinking skills: The individual identifies and resolves problems in a timely manner and excels at locating, retrieving, evaluation and using information skillfully.
Interpersonal/relationship-building skills: The ability to develop, trustful working relationships with others. Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity and show regard for their opinions.
Communication skills: Ability to communicate effectively by listening, speaking and writing. The individual speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; conducts meetings and interviews (especially motivation interviewing); present numerical data effectively; provides clear and concise written documentation; and is able to read and interpret written information.
Adaptability: The individual is consistently at work and on time, follow instructions, responds to management direction, and solicits feedback to improve performance.
Safety and security: The individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

MedCost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MedCost participates in the Electronic Verification system (E-Verify) to electronically verify the work authorization of newly-hired employees. E-Verify is an internet-based program that compares information from an employee's Form I-9 to data contained in the federal records of the Social Security Administration and the Department of Homeland Security to confirm employment eligibility. MedCost does not use E-Verify to pre-screen job applicants.

CHESS: Health Navigator

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