Offer summary
Qualifications:
Minimum 12 years of management and leadership experience in operations, Bachelor's degree in Business, Finance, or related field, Strong financial planning and strategic experience, Previous call center or BPO experience, Able to effectively communicate and understand business concepts.
Key responsabilities:
- Manage Vice Presidents, Directors and other team members
- Establish operational targets and exceed internal and external goals
- Strategize on account plans to drive organizational performance
- Increase profitability and site KPI attainment
- Identify and develop high potential leaders within the organization