Job Description
The Instructional Designer is responsible for the development of sales, product and product technical training materials for both internal and external audiences. The
Designer works closely with product management, R&D, marketing, and sales teams to determine requirements and gather content, and develops presentations, hands-on exercises and other materials for in-person, webinar, and LMS-based training for plumbers, distributors, and other audiences.
This position will serve our
Water Heater Division, located in
Roswell, GA or Lawnside, NJ or the Philly metropolitan area. You can reside any of these locations.
Responsibilities
- Collaborate closely with sales, product management and engineering teams to deeply understand new product developments.
- Partner with sales, customer experience, product, and marketing teams to identify training needs for both new and existing products.
- Develop comprehensive training content to support product launches and ongoing product education, ensuring alignment with brand guidelines and product messaging.
- Create engaging training materials including presentations, video modules, and hands-on exercises for various training platforms such as in-person sessions, webinars, and LMS-based training.
- Conduct training sessions as required, including leading webinar-based training and supporting in-person training efforts.
- Liaise with external agencies and partners to develop and deliver high-quality training content.
- Collaborate with customer call centers, including tech support and order centers, to address training needs and ensure consistent messaging.
- Be prepared for periodic travel as needed to support training initiatives.
Qualifications
- 5 Years Business, Training, Content Developing experience
- Bachelor’s degree in marketing, Business, or Training related field or Equivalent Experience.
- Proven experience in instructional design and e-learning development
- Strong knowledge of instructional design principles, adult learning theory, and educational technologies.
- Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, or similar software.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Creative problem-solving skills and attention to detail
- Experience with Learning Management Systems (LMS) and knowledge of SCORM standards is a plus.
How To Stand Out
- Previous experience in customer-facing training, particularly within the water heating or HVAC industries.
- Deep product knowledge, specifically in water heaters, HVAC systems, troubleshooting.
- Relevant certifications and a commitment to ongoing professional development in the field of training.
About Us
At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
